Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

• Talking to many different types of people from across the country
• Answering inbound phone calls from customers related to billing inquiries
• Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
• Establishing and growing professional, positive relationships with Spectrum customers
• Collaborating with management on customer issue escalations
• Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
• Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

Customer Service Reliability Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.

BE PART OF THE CONNECTION

This role will oversee workforce management scheduling and reporting ensuring our agents can connect people in ways that matter and make a positive impact on our subscribers and the company.

WHAT OUR WORKFROCE MANAGEMENT ADMINS ENJOY MOST

• Utilizing scheduling software to determine the proper shift coverage and meet service level metrics by adjusting center resources to accommodate changes in call volume/service activity or resource availability
• Monitoring real-time adherence, call statistics, and communicating with supervisors to ensure on-phone and off-phone activity is managed efficiently throughout the day
• Managing and tracking scheduled and unscheduled absences and entering real-time exceptions into eWorkforce Management
• Updating leadership on staffing issues, performance measures, call statistics, and providing input on forecast projections and staffing requirements

On a given day you facilitate learning to develop participants skill sets. This includes a variety of delivery methods including classroom learning, team meetings, virtual sessions and virtual learning debriefs through a variety of delivery methods.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: Bachelor’s degree in Communications, Business, related field, or equivalent experience
• Experience: Workforce Management scheduling and forecasting software experience: 2+ years; Inbound Contact Center environment experience: 2+ years
• Abilities: Analyze and interpret data; Communicate orally and in writing with all levels of management; Prioritize and organize effectively with multiple projects and tasks; Work independently and with others; Make decisions and solve problems while working under pressure; Maintain confidentiality
• Skills: Microsoft Office applications (Word, Excel, PowerPoint, Outlook); Use scheduling and workforce management software (e.g. Aspect eWorkforce Management and Real Time Adherence software)
• Knowledge: Cable television products and services

Preferred Qualifications

• Experience: Multi-channel Contact Center Management

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

Apply now, connect a friend to this opportunity or sign up for job alerts!

Do you thrive on the excitement of turning potential leads into loyal customers? As a B2B Sales Representative, Outbound on our SMB team at Spectrum, you'll drive business growth by promoting our Internet, Voice, Video, and Mobile services to new prospects and upselling existing customers. Your efforts will directly contribute to our success, offering you the opportunity to achieve significant earnings through performance-driven sales results. Join us in this dynamic and rewarding role and make a tangible impact on our organization and our customers' satisfaction.

What our B2B Sales Outbound Representatives Enjoy Most About the Role

• Enhancing the customer experience and maintaining high satisfaction levels.
• Cold calling and selling Charter products to new and existing prospects, consistently exceeding sales quotas.
• Meeting activity targets, including calls, follow-ups, quotes, and sales conversions, while effectively managing leads.
• Promoting the value of our products and informing prospects about pricing and competitive advantages.
• Ensuring accurate database information and handling prospects with professionalism. 

Working Conditions

Normal office environment.

Required Qualifications

Education

• High school diploma or equivalent; further education in sales or business is a plus

Experience

• 2+ years in a call center or 1+ year in sales or marketing

Technical Skills

• Proficiency with CRM software and call center technology
• Knowledge of telecommunications products and services
• Proficient in MS Office applications

Skills & Abilities

• Strong communication skills in English (verbal and written)
• Proven sales success and goal-oriented mindset
• Excellent negotiation and persuasion skills
• Ability to work independently in a fast-paced environment
• Strong multitasking and organizational abilities  

Preferred Qualifications

• 1+ Experience in B2B sales, especially in telecommunications or cable and familiarity with ICOMS, CSG, or similar billing software
• 2+ years in customer service and/or telecommunication sales
• Degree in business, marketing, or a related field 

Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

• Talking to many different types of people from across the country
• Answering inbound phone calls from customers related to billing inquiries
• Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
• Establishing and growing professional, positive relationships with Spectrum customers
• Collaborating with management on customer issue escalations
• Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
• Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.

Be part of the connection: 

You connect clients with telecommunications products that meet their complex and evolving needs. After completing our award-winning training, you attain or exceed your monthly quota by providing dedicated account management and working a plan of email campaigns, cold calling, discovery calls, appointment setting and client presentations. 

How you can make a difference: 

• Complete our 10-week paid sales training that won a Brandon Hall Group gold award for excellence in Best Advance in Sales Enablement and Performance Tools.
• Consult with established and prospective clients to develop product solutions.
• Deliver product proposals and presentations to decision-makers and close deals.
• Field-based sales roles have fluidity between home, client location and office locations. The expectation is that you are primarily out in front of clients.
• Identify target markets, industries and contacts for a product portfolio and qualify leads by submitting an ROI analysis.
• Request a site survey to determine serviceability.
• Encourage client retention through coordinated efforts with multiple internal teams.

WHAT YOU BRING TO SPECTRUM BUSINESS  

Required qualifications:

• Experience: Three or more years of sales experience as a proven sales performer exceeding goals.
• Education: High school diploma or equivalent.
• Technical Skills: Knowledge of LAN, WAN, high capacity networks and fiber connected networks.
• Skills: Effective relationship building, negotiation, closing and English communication skills.
• Abilities: Quick learner, deadline-driven and the ability to manage change and shifting priorities.
• Availability: Travel to and from assigned territories and company facilities. Valid driver's license.

Preferred qualifications:

• Bachelor’s degree in a related field.
• Familiar with Salesforce or similar CRM.
• Proficient in Microsoft Office suite.
• Experience selling telecommunications products.

Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

• Talking to many different types of people from across the country
• Answering inbound phone calls from customers related to billing inquiries
• Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
• Establishing and growing professional, positive relationships with Spectrum customers
• Collaborating with management on customer issue escalations
• Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
• Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their Smartphones and tablets. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

• Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service
• Representing a Fortune 100 company and being the voice of Spectrum
• Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more
• Resolving mobile customer inquiries while creating best-in-class customer experiences
• Working independently in an open, friendly environment while collaborating with a supportive, energetic team

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you’ll find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts. If you enjoy talking to people and fast-paced work, you’ll thrive inside our lively environment.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, multi-tasking, customer service
• Abilities: Dependable, proactive, adaptable, problem-solving, professional, resilient

As a professional Billing Chat Agent in our Customer Operations business unit, you will use your computer, written communication skills, multi-tasking, and problem-solving skills to nurture and grow trusting customer relationships with every interaction. Every day, you’ll have the opportunity to make a positive difference for our subscribers and the company.

WHAT OUR CHAT BILLING AGENTS ENJOY MOST

• Interacting with customers through our web-based chat platform
• Learning about our products and services to provide knowledgeable customer service
• Thoughtfully handling questions and concerns related to billing and payment questions, rate and fee inquiries, order processing, account updates, subscriber complaints, and more
• Representing a Fortune 100 company and being the written voice of Spectrum
• Taking pride in upholding positive relationships and creating best-in-class customer experiences

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office using computer information systems, resolving questions, and maintaining customer accounts. If you enjoy being on a computer and having variety in your work, you’ll thrive inside our customer-centric environment.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 1+ year previous customer service experience; experience in cable or telecommunications call centers
• Technical Skills: MS Office and personal computer skills
• Skills: Communication, dependability, multi-tasking, typing, customer service
• Abilities: Problem-solving, critical thinking, attention to detail, resilient

Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.

You influence the right people to provide exceptional service for large enterprise accounts. After completing our award-winning training, you cultivate and maintain key B2B relationships while building an extensive network. 

WHAT OUR MAJOR ACCOUNT EXECUTIVES ENJOY MOST

• Complete our 10-week paid sales training that won a Brandon Hall Group gold award for excellence in Best Advance in Sales Enablement and Performance Tools.
• Identify target markets, industries and contacts for the product portfolio.
• Build and maintain relationships in the corporate and IT community to generate leads.
• Deliver product presentations to decision-makers that align with business needs.
• Field-based sales roles have fluidity between home, client location and office locations. The expectation is that you are primarily out in front of clients.
• Close deals through negotiations with C-level executives.
• Provide weekly reports on the funnel, sales call activity and 30/60/90-day forecasts.

WHAT YOU'LL BRING TO SPECTRUM BUSINESS

Required Qualifications

• Experience: Four or more years of B2B sales experience as a proven closer selling to corporate executives in outside sales and negotiating master service agreements.
• Education: High school diploma or equivalent.
• Technical Skills: Knowledge of T1, PRI, SIP, business software and hardware, applications, intranets, network security, firewalls, TCP/IP networking and telecommunications equipment; Familiar with Salesforce, NICOMS and CSG.
• Skills: Networking, relationship-building, negotiation, presentation, closing and English communication skills.
• Abilities: Deadline-driven with the ability to manage change and shifting priorities.
• Availability: Travel to and from assigned territories and company facilities. Valid driver's license.

Preferred Qualifications

• Bachelor’s degree in a related field.
• Expert in translating technical information to clients.
• Experience selling to high-level management in various verticals.
• Familiar with Salesforce, Outreach, Zoominfo or LinkedIn Sales Navigator.

Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.

You influence the right people to provide exceptional service for large enterprise accounts. After completing our award-winning training, you cultivate and maintain key B2B relationships while building an extensive network. 

WHAT OUR MAJOR ACCOUNT EXECUTIVES ENJOY MOST

• Complete our 10-week paid sales training that won a Brandon Hall Group gold award for excellence in Best Advance in Sales Enablement and Performance Tools.
• Identify target markets, industries and contacts for the product portfolio.
• Build and maintain relationships in the corporate and IT community to generate leads.
• Deliver product presentations to decision-makers that align with business needs.
• Field-based sales roles have fluidity between home, client location and office locations. The expectation is that you are primarily out in front of clients.
• Close deals through negotiations with C-level executives.
• Provide weekly reports on the funnel, sales call activity and 30/60/90-day forecasts.

WHAT YOU'LL BRING TO SPECTRUM BUSINESS

Required Qualifications

• Experience: Four or more years of B2B sales experience as a proven closer selling to corporate executives in outside sales and negotiating master service agreements.
• Education: High school diploma or equivalent.
• Technical Skills: Knowledge of T1, PRI, SIP, business software and hardware, applications, intranets, network security, firewalls, TCP/IP networking and telecommunications equipment; Familiar with Salesforce, NICOMS and CSG.
• Skills: Networking, relationship-building, negotiation, presentation, closing and English communication skills.
• Abilities: Deadline-driven with the ability to manage change and shifting priorities.
• Availability: Travel to and from assigned territories and company facilities. Valid driver's license.

Preferred Qualifications

• Bachelor’s degree in a related field.
• Expert in translating technical information to clients.
• Experience selling to high-level management in various verticals.
• Familiar with Salesforce, Outreach, Zoominfo or LinkedIn Sales Navigator.

• Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
• Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
• Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.
• Mastering order processing within the billing system for retained accounts, new sales, and account lookups.
• Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.

• Normal office environment

• High school diploma or equivalent

• 6 months of customer service or phone sales experience to enhance customer satisfaction and retention

• Knowledge of cable communications products: TV, internet, and telephone

• Strong English communication skills
• Flexibility for variable hours, including weekends and holidays
• Adaptability and problem-solving in dynamic environments

• 1+ years of call center experience

As a professional Billing Chat Agent in our Customer Operations business unit, you will use your computer, written communication skills, multi-tasking, and problem-solving skills to nurture and grow trusting customer relationships with every interaction. Every day, you’ll have the opportunity to make a positive difference for our subscribers and the company.

WHAT OUR CHAT BILLING AGENTS ENJOY MOST

• Interacting with customers through our web-based chat platform
• Learning about our products and services to provide knowledgeable customer service
• Thoughtfully handling questions and concerns related to billing and payment questions, rate and fee inquiries, order processing, account updates, subscriber complaints, and more
• Representing a Fortune 100 company and being the written voice of Spectrum
• Taking pride in upholding positive relationships and creating best-in-class customer experiences

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office using computer information systems, resolving questions, and maintaining customer accounts. If you enjoy being on a computer and having variety in your work, you’ll thrive inside our customer-centric environment.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English and Spanish

Preferred Qualifications

• Experience: 1+ year previous customer service experience; experience in cable or telecommunications call centers
• Technical Skills: MS Office and personal computer skills
• Skills: Communication, dependability, multi-tasking, typing, customer service
• Abilities: Problem-solving, critical thinking, attention to detail, resilient

BE PART OF THE CONNECTION

As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

• Continuously learning and turning that knowledge into customer service wins
• Uncovering customers needs, creating solutions, and resolving problems
• Making a positive impression on customers through a best-in-class experience
• Representing a Fortune 100 company with professionalism and courtesy
• Working in an open, friendly environment with a supportive, energetic team

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, customer service
• Abilities: Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient

As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

• Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
• Representing a Fortune 100 company and being the voice of Spectrum
• Troubleshooting and resolving technical issues related to cable and video services
• Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
• Resolving TV inquiries while creating best-in-class customer experiences
• Working in an open, friendly environment with a supportive, energetic team

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you’ll thrive inside our customer service environment.

WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, multi-tasking, customer service
• Abilities: Dependable, professional, solution-oriented, results-driven, resilient

• Work with business stakeholders, analyze business operations and recommend solutions to align individual business functions with organizational goals 
• Understand the structure, policies, and operations of an organization, and recommend solutions to improve general business processes and planning 
• Compile, analyze, interpret, and present data related to current and future operation 
• Create reports, charts, graphs and presentations to aid in proposing new strategies for successful business changes 
• Develop project estimates by identifying phases and elements, personnel requirements, and costs 
• Analyze external market dynamics and other data sources to assess trends and develop actionable insights and recommendations to management, via understanding of the business model and the information available for analysis 
• May make recommendations for solutions or improvements that can be accomplished through new technology or alternative uses of existing technology 

• Office environment 

• Bachelor’s degree in business or related field or equivalent combination of education and experience 

• 2+ years business analysis or related experience 

• Ability to read, write, speak and understand English  
• Ability to handle multiple projects at one time and priorities and prioritize and organize effectively  
• Ability to work independently, as well as in a collaborative and dynamic team environment 
• Ability to analyze and interpret data  
• Ability to quickly identify business problems/opportunities  
• Ability to communicate orally and in writing in a clear and straightforward manner  
• Ability to communicate with all levels of management and company personnel  
• Comprehensive knowledge of software applications such as Microsoft Word, Excel, etc.

Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

• Talking to many different types of people from across the country
• Answering inbound phone calls from customers related to billing inquiries
• Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
• Establishing and growing professional, positive relationships with Spectrum customers
• Collaborating with management on customer issue escalations
• Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
• Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

• Talking to many different types of people from across the country
• Answering inbound phone calls from customers related to billing inquiries
• Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
• Establishing and growing professional, positive relationships with Spectrum customers
• Collaborating with management on customer issue escalations
• Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
• Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

• Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
• Representing a Fortune 100 company and being the voice of Spectrum
• Troubleshooting and resolving technical issues related to cable and video services
• Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
• Resolving TV inquiries while creating best-in-class customer experiences
• Working in an open, friendly environment with a supportive, energetic team

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you’ll thrive inside our customer service environment.

WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, multi-tasking, customer service
• Abilities: Dependable, professional, solution-oriented, results-driven, resilient

SPECTRUM CONNECTS YOU TO MORE

• Tools + Tech: Work with innovative, customer service technology and information systems
• Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
• Competitive Pay: Generous $20 per hour starting pay
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Total Rewards: Our comprehensive benefits are among the best in the industry

Apply now, connect a friend to this opportunity or sign up for job alerts!

Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

• Talking to many different types of people from across the country
• Answering inbound phone calls from customers related to billing inquiries
• Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
• Establishing and growing professional, positive relationships with Spectrum customers
• Collaborating with management on customer issue escalations
• Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
• Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

SPECTRUM CONNECTS YOU TO MORE

• Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
• Competitive Pay: Generous $20 per hour starting pay
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Total Rewards: Our comprehensive benefits are among the best in the industry

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As a Chat Repair Representative in our Customer Operations business unit, you will use your written communication skills, multi-tasking, and problem-solving skills to nurture and grow customer relationships with every interaction. Every day, you’ll have the opportunity to make a positive difference for our subscribers and the company.

WHAT OUR CHAT REPAIR AGENTS ENJOY MOST

• Interacting with customers through our web-based chat platform
• Effectively handling questions and concerns related to video, Internet, and phone products and services
• Addressing advanced technical inquiries using diagnostic tools to keep communications and technology services running
• Coordinating customer service escalations with local management to determine the need for a field technician visit
• Taking pride in resolving customer service inquiries, processing orders, and documenting account actions while creating best-in-class customer experiences

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself receiving and responding to multiple, simultaneous messages through web-based communication tools. If you enjoy being on a computer and having variety in your work, you’ll thrive inside our team-oriented environment.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 1+ year customer service experience; 6+ months working with computers and multiple software applications; experience in cable or telecommunications call centers
• Technical Skills: MS Office and personal computer skills
• Skills: Communication, dependability, multi-tasking, typing, customer service
• Abilities: Problem-solving, critical thinking, attention to detail, tech savvy, resilient

Responsible for managing retention agent in an effort to retain existing customers from disconnecting while retaining and upselling core products i.e. Video, Data, and Phone. Coach, monitor, develop, lead, model, motivate, analyze, organize, staff, and train, so that customers, employees, and owners are successful towards our goal of being America’s leading service provider.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.
Supervise agents to ensure a high level of customer satisfaction, professionalism, and courtesy during all retention transactions exists and is sustained.
Consistently meet or exceed weekly and monthly retention activity goals by coaching agents to sound telephone based customer save techniques.
As a result of regular phone monitoring and engagement with the agents, provide regular data-centric feedback to Manager with regard to actionable items to be taken to improve customer experience and improved retention rate.
Ensure that agents are educated on and abide by the business rules surrounding the retaining of a customer. These business rules include but are not limited to extension of promotions, credit usage, and escalation of service-related issues.
Ensure thorough understanding of the agent as well as the supervisor compensation/commission plans in order to coach to specific behaviors that will improve save yield and, therefore, improve commission earnings potential.
Manage agent compliance of call handling metrics to include productive time, schedule adherence, handle time, after call work, an d other metrics as necessary.
Analyze and provide statistically-based recommendations on ways to improve agent save performance.
Manage agents performance by providing frequent coaching based upon call monitoring and save performance.
Provide recommendations on save offers and business rules to support Charter’s strategy.
Master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.
Acquire, demonstrate and instruct thorough knowledge of competitors’ pricing, packaging, and products in an effort to provide agents with skills needed to discuss side by side comparisons of Charter’s and competitors’ products and services.
Ability to successfully manage difficult customer calls that require issue resolution.
Perform other duties as requested by supervisor

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English
Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet), and voice (telephone)
Ability to work variable hours; may include weekends, holidays, and split days off
 

Required Education

Minimum of Associates college degree in marketing, sales or related field or equivalent experience

Required Related Work Experience and Number of Years

Call center experience in the areas of customer service and/or phone sales - 3-5

WORKING CONDITIONS

Office environment

#LI-TH

What our Account Executives for Community Solutions enjoy most about the role

• Simplifying and enhancing the customer experience.
• Developing strategic sales presentations to secure long-term R.O.E agreements with MDUs and SFUs.
• Exceeding quarterly revenue sales quotas across all products, including HSD, video, managed Wi-Fi, and other bulk services.
• Building consultative relationships with high-level clientele to offer the best products/services and maximize client NOI.
• Negotiating competitive MDU sales agreements while navigating the legal redline process and leveraging product knowledge to develop proposals and contracts.

Working Conditions

• Office environment.
• Travel as required, up to 50% of the time. Travel will primarily include day trips with occasional overnight travel required.

Required Qualifications

• Education:
  • Bachelor's degree or relevant work experience.
• Experience:
  • Up to 1+ year(s) of strategic planning and problem-solving skills to develop effective sales strategies.
  • Up to 1+ year(s) of experience navigating long sales cycles to manage and close complex deals.
• Technical Skills:
  • Proven negotiation skills and contract proposal/review experience.
  • Working knowledge of computer networking, LAN/WAN technologies, and fiber-connected networks.
• Skills & Abilities:
  • Detail-oriented for accurate forecasting and tracking customer interactions.
  • Effective communicator via phone, email, and WebEx to enhance client relationships.
  • Strong multi-tasking abilities for organization and efficiency.
  • Consultative sales experience to meet client needs.
  • Excellent verbal, written, and interpersonal skills to build rapport.
  • Self-motivation and efficiency within deadlines for productivity.
  • Adaptable communication style and professional poise to connect with stakeholders.
  • Valid driver's license, satisfactory driving record within company-required standards, and auto insurance.

Preferred Qualifications

• Skills:
  • Experience with CRM systems (Salesforce).
  • Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
  • Automated reporting and analysis application.
  • Recent experience negotiating long-term R.O.E agreements with MDU.
  • Familiarity with the cable industry for business context.
• Experience:
  • 3-5+ years of sales experience exceeding revenue quotas, preferably selling data, voice, and video solutions in an MDU environment.
  • 3-5+ years of consultative sales experience.
  • 3+ years drafting and negotiating proposals and contracts in the cable television, residential property management, or real estate development industries.

Our Retail Sales team powers more than 700 store locations that serve our communities and customers. We support them by offering state-of-the-art solutions including Spectrum Internet®, mobile, TV and voice.  

As a Retail Store Manager you can expect to inspire your team, sharing your subject-matter expertise while cultivating creativity within an incentive based work environment. Your efforts will positively impact your community by expanding customer access to Spectrum’s leading services.  

WHAT OUR RETAIL STORE MANAGERS ENJOY MOST

• Collaborating with peers to build high preforming teams through best practice sharing.
• Coaching and developing sales reps to reach their personal and professional goals.
• Ensuring store success by building positive customer relationships while utilizing probing techniques to overcome obstacles.
• Communicating with customers in a retail setting, delivering a positive company image while exceeding operational metrics.

You will be supported by experienced territory management, a performance-driven culture, training, and career development opportunities. This team is collaborative and actively building each other up and celebrating each-others’ successes.

WHAT YOU’LL BRING TO SPECTRUM

 Required Qualifications

• Experience: 3-5 years of sales and customer service experience
  • Working inside a retail store environment
  • High level of comfort with personal technology
• Technical skills: Intermediate knowledge of software programs, including Excel, Word, and PowerPoint.
• Abilities: Lift up to 35 lbs. and stand for prolonged periods of time.
• Schedule: Travel and flexibility to support store hours as business needs dictate.
•  

Preferred Qualifications

• Education: Bachelor’s Degree or equivalent work experience
• Management experience - 1+ years
• Telecommunications/wireless experience - 1-3 years

#LI-JG

Connect people and communities by offering best-in-class telecommunication services through door-to-door solicitation of new prospective customers.

MAJOR DUTIES AND RESPONSIBILITIES

•  Actively and consistently supports all efforts to simplify and enhance the customer experience.
•  Tenacious and driven, you excel in environments where your reward is based on your effort - uncapped potential
•  Acquires new residential customers through door-to-door contact from assigned leads.
•  Conducts proactive consultative needs analysis with new prospective customers.
•  Develops and presents sales presentations/proposals on products and services that meet customers’ needs.
•  Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including but not limited to the following: dispositioning, entering sales orders, and reporting on sales.
•  Supports team and team goals by actively participating in all sales meetings and training programs as assigned.
•  Achieves monthly sales quotas in high-speed data, mobile, landline phone, and video sales.
•  Completes all administrative tasks related to products sold in accordance with department practice, policies, and procedures.
•  Well-informed about our competitors' activities in assigned territory; informs manager of any changing competitive pricing programs, marketing directives, or door-to-door sales tactics.
•  Attends and successfully completes training programs.
•  Performs other duties as requested by supervisor.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand the English language.
• Engaging interpersonal skills.
• Ability to listen, formulate needs-based sales strategies, and articulate pitches to sell products and services.
• A passion to succeed and a strong personal drive to sell to prospective customers.
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices).
• Must be able to work evenings and weekends, as business needs dictate to maximize prospective customer contact.
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle.
• Ability to work independently with little or no supervision.

Required Education

High School Diploma or equivalent work experience.

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

• Success in a previous sales position, prospecting, or cold calling; direct sales experience is preferred but not required.
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and the ability to educate consumers on related products and services as needed.

Preferred Related Work Experience and Number of Years

2+ years sales or relevant work experience

WORKING CONDITIONS

• Spends approximately 90% of the time in an outside environment for extended periods in any season, with potential exposure to inclement weather.
• Minimal time in an office environment.
• Exposure to moderate noise levels.

Connect people and communities by offering best-in-class telecommunication services through door-to-door solicitation of new prospective customers.

MAJOR DUTIES AND RESPONSIBILITIES

•  Actively and consistently supports all efforts to simplify and enhance the customer experience.
•  Tenacious and driven, you excel in environments where your reward is based on your effort - uncapped potential
•  Acquires new residential customers through door-to-door contact from assigned leads.
•  Conducts proactive consultative needs analysis with new prospective customers.
•  Develops and presents sales presentations/proposals on products and services that meet customers’ needs.
•  Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including but not limited to the following: dispositioning, entering sales orders, and reporting on sales.
•  Supports team and team goals by actively participating in all sales meetings and training programs as assigned.
•  Achieves monthly sales quotas in high-speed data, mobile, landline phone, and video sales.
•  Completes all administrative tasks related to products sold in accordance with department practice, policies, and procedures.
•  Well-informed about our competitors' activities in assigned territory; informs manager of any changing competitive pricing programs, marketing directives, or door-to-door sales tactics.
•  Attends and successfully completes training programs.
•  Performs other duties as requested by supervisor.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand the English language.
• Engaging interpersonal skills.
• Ability to listen, formulate needs-based sales strategies, and articulate pitches to sell products and services.
• A passion to succeed and a strong personal drive to sell to prospective customers.
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices).
• Must be able to work evenings and weekends, as business needs dictate to maximize prospective customer contact.
• A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle.
• Ability to work independently with little or no supervision.

Required Education

High School Diploma or equivalent work experience.

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

• Success in a previous sales position, prospecting, or cold calling; direct sales experience is preferred but not required.
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and the ability to educate consumers on related products and services as needed.

Preferred Related Work Experience and Number of Years

2+ years sales or relevant work experience

WORKING CONDITIONS

• Spends approximately 90% of the time in an outside environment for extended periods in any season, with potential exposure to inclement weather.
• Minimal time in an office environment.
• Exposure to moderate noise levels.

Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.

Be part of the connection: 

You connect clients with telecommunications products that meet their complex and evolving needs. After completing our award-winning training, you attain or exceed your monthly quota by providing dedicated account management and working a plan of email campaigns, cold calling, discovery calls, appointment setting and client presentations. 

How you can make a difference: 

• Complete our 10-week paid sales training that won a Brandon Hall Group gold award for excellence in Best Advance in Sales Enablement and Performance Tools.
• Consult with established and prospective clients to develop product solutions.
• Deliver product proposals and presentations to decision-makers and close deals.
• Field-based sales roles have fluidity between home, client location and office locations. The expectation is that you are primarily out in front of clients.
• Identify target markets, industries and contacts for a product portfolio and qualify leads by submitting an ROI analysis.
• Request a site survey to determine serviceability.
• Encourage client retention through coordinated efforts with multiple internal teams.

WHAT YOU BRING TO SPECTRUM BUSINESS  

Required qualifications:

• Experience: Three or more years of sales experience as a proven sales performer exceeding goals.
• Education: High school diploma or equivalent.
• Technical Skills: Knowledge of LAN, WAN, high capacity networks and fiber connected networks.
• Skills: Effective relationship building, negotiation, closing and English communication skills.
• Abilities: Quick learner, deadline-driven and the ability to manage change and shifting priorities.
• Availability: Travel to and from assigned territories and company facilities. Valid driver's license.

Preferred qualifications:

• Bachelor’s degree in a related field.
• Familiar with Salesforce or similar CRM.
• Proficient in Microsoft Office suite.
• Experience selling telecommunications products.

#LI-JH2

MAJOR DUTIES AND RESPONSIBILITIES

Assure Company policies are administered fairly and consistently throughout the area of responsibility

Effectively communicate and execute necessary changes to policies and procedures

Perform employee relations functions including support and counseling regarding personnel and job related conflicts, problem solving and dispute resolution, managing employee performance issues, review and assessment of termination requests

Conduct employee related investigations as necessary

Handle workers compensation, first report of injury database and safety regulations process

Coordinate the administration of all Leave of Absence programs and processes including Transitional Work Program and Accommodations Process

Conduct health and welfare benefits open enrollment meetings and employee meetings to update or roll out other benefits related programs as needed

Conduct employee and supervisor training including benefits, policies and procedures and prevention of harassment and discrimination

Ensure timely and accurate entries to the HRIS database

Ensure timely and accurate payroll entry for designated client group

Perform audit and compliance functions as requested on items such as audit reports verification, commission reports and payroll information

Maintain employee records in compliance with state and federal requirements

On an as needed basis, participate on various HR committees established to resolve employment challenges

Assist in the management and execution of bonus plans, merit processes, and routine/special request reports

Assist in the annual budget planning process as needed

May recruit and staff from internal and external sources

All other duties as requested

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge
Ability to communicate orally and in writing in a clear and straightforward manner

Ability to communicate with all levels of management and company personnel

Ability to deal with the public in a professional manner

Ability to maintain confidentiality of information

Ability to make decisions and solve problems while working under pressure

Demonstrated PC skills and MS Office skills

Ability to prioritize and organize effectively

Ability to show judgment and initiative and to accomplish job duties in a timely manner

Knowledge of local, state and federal employment laws and procedures

Knowledge of state and federal wage and hour laws

Knowledge of staffing and employment practices

Knowledge of employee relations procedures and applicable law

Consultative and coaching skills

Analytical skills

Knowledge of cable television products and services a plus
 
 
Required Education
Bachelor´s degree in Human Resources, Business, or related field or equivalent experience
 
 
Required Related Work Experience and Number of Years
Human Resources Generalist experience - 2+
 
 

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge
Valid driver's license with satisfactory driving record within company required standards preferred
 
 
Preferred Education
Certifications for Human Resource Professionals (PHR, SPHR) preferred

WORKING CONDITIONS
Office Environment
Travel Required

#LI-MS1

What our Account Executives for Community Solutions enjoy most about the role

• Simplifying and enhancing the customer experience.
• Developing strategic sales presentations to secure long-term R.O.E agreements with MDUs and SFUs.
• Exceeding quarterly revenue sales quotas across all products, including HSD, video, managed Wi-Fi, and other bulk services.
• Building consultative relationships with high-level clientele to offer the best products/services and maximize client NOI.
• Negotiating competitive MDU sales agreements while navigating the legal redline process and leveraging product knowledge to develop proposals and contracts.

Working Conditions

• Office environment.
• Travel as required, up to 50% of the time. Travel will primarily include day trips with occasional overnight travel required.

Required Qualifications

• Education:
  • Bachelor's degree or relevant work experience.
• Experience:
  • Up to 1+ year(s) of strategic planning and problem-solving skills to develop effective sales strategies.
  • Up to 1+ year(s) of experience navigating long sales cycles to manage and close complex deals.
• Technical Skills:
  • Proven negotiation skills and contract proposal/review experience.
  • Working knowledge of computer networking, LAN/WAN technologies, and fiber-connected networks.
• Skills & Abilities:
  • Detail-oriented for accurate forecasting and tracking customer interactions.
  • Effective communicator via phone, email, and WebEx to enhance client relationships.
  • Strong multi-tasking abilities for organization and efficiency.
  • Consultative sales experience to meet client needs.
  • Excellent verbal, written, and interpersonal skills to build rapport.
  • Self-motivation and efficiency within deadlines for productivity.
  • Adaptable communication style and professional poise to connect with stakeholders.
  • Valid driver's license, satisfactory driving record within company-required standards, and auto insurance.

Preferred Qualifications

• Skills:
  • Experience with CRM systems (Salesforce).
  • Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
  • Automated reporting and analysis application.
  • Recent experience negotiating long-term R.O.E agreements with MDU.
  • Familiarity with the cable industry for business context.
• Experience:
  • 3-5+ years of sales experience exceeding revenue quotas, preferably selling data, voice, and video solutions in an MDU environment.
  • 3-5+ years of consultative sales experience.
  • 3+ years drafting and negotiating proposals and contracts in the cable television, residential property management, or real estate development industries.

Our Retail Sales team powers more than 700 store locations that serve our communities and customers. We support them by offering state-of-the-art solutions including Spectrum Internet®, mobile, TV and voice.  

As a Retail Store Manager you can expect to inspire your team, sharing your subject-matter expertise while cultivating creativity within an incentive based work environment. Your efforts will positively impact your community by expanding customer access to Spectrum’s leading services.  

WHAT OUR RETAIL STORE MANAGERS ENJOY MOST

• Collaborating with peers to build high preforming teams through best practice sharing.
• Coaching and developing sales reps to reach their personal and professional goals.
• Ensuring store success by building positive customer relationships while utilizing probing techniques to overcome obstacles.
• Communicating with customers in a retail setting, delivering a positive company image while exceeding operational metrics.

You will be supported by experienced territory management, a performance-driven culture, training, and career development opportunities. This team is collaborative and actively building each other up and celebrating each-others’ successes.

WHAT YOU’LL BRING TO SPECTRUM

 Required Qualifications

• Experience: 3-5 years of sales and customer service experience
  • Working inside a retail store environment
  • High level of comfort with personal technology
• Technical skills: Intermediate knowledge of software programs, including Excel, Word, and PowerPoint.
• Abilities: Lift up to 35 lbs. and stand for prolonged periods of time.
• Schedule: Travel and flexibility to support store hours as business needs dictate.
•  

Preferred Qualifications

• Education: Bachelor’s Degree or equivalent work experience
• Management experience - 1+ years
• Telecommunications/wireless experience - 1-3 years

• Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
• Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
• Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.
• Mastering order processing within the billing system for retained accounts, new sales, and account lookups.
• Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.

• Normal office environment

• High school diploma or equivalent

• 6 months of customer service or phone sales experience to enhance customer satisfaction and retention

• Knowledge of cable communications products: TV, internet, and telephone

• Strong English communication skills
• Flexibility for variable hours, including weekends and holidays
• Adaptability and problem-solving in dynamic environments

• 1+ years of call center experience

Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.

You partner with each client and connect them with telecommunications products that meet their needs. After completing our award-winning training, you attain or exceed your quota through dedicated account management and working a strategic plan. In this hybrid role, your goal structure is comprised of 80% new sales and 20% renewal sales. 

WHAT OUR ENTERPRISE ACCOUNT EXECS ENJOY MOST

• Complete our 10-week paid sales training that won a Brandon Hall Group gold award for excellence in Best Advance in Sales Enablement and Performance Tools.
• Consult with established and prospective clients to develop product solutions.
• Deliver product proposals and presentations to decision-makers and close deals.
• Field-based sales roles have fluidity between home, client location and office locations. The expectation is that you are primarily out in front of clients.
• Develop long-term client relationships to support renewals and upsell opportunities.
• Identify target markets, industries and contacts for a product portfolio and qualify leads by submitting an ROI analysis.
• Request a site survey to determine serviceability.

WHAT YOU'LL BRING TO SPECTRUM BUSINESS

Required Qualifications

• Experience: Three or more years of B2B sales experience as a proven sales performer.
• Education: High school diploma or equivalent.
• Technical Skills: Knowledge of LAN, WAN, high-capacity networks and fiber connected networks.
• Skills: Relationship-building, negotiation, closing and English communication skills.
• Abilities: Quick learner with the ability to manage change and shifting priorities.
• Availability: Travel to and from assigned territories and company facilities. Valid driver's license.

Preferred Qualifications

• Bachelor’s degree in a related field.
• Familiar with Salesforce, ICOMS or CSG.
• Proficient in Microsoft Office and Outlook
• Experience selling telecommunications products B2B.

#LI-TC1

Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.

You partner with each client and connect them with telecommunications products that meet their needs. After completing our award-winning training, you attain or exceed your quota through dedicated account management and working a strategic plan. In this hybrid role, your goal structure is comprised of 80% new sales and 20% renewal sales. 

WHAT OUR ENTERPRISE ACCOUNT EXECS ENJOY MOST

• Complete our 10-week paid sales training that won a Brandon Hall Group gold award for excellence in Best Advance in Sales Enablement and Performance Tools.
• Consult with established and prospective clients to develop product solutions.
• Deliver product proposals and presentations to decision-makers and close deals.
• Field-based sales roles have fluidity between home, client location and office locations. The expectation is that you are primarily out in front of clients.
• Develop long-term client relationships to support renewals and upsell opportunities.
• Identify target markets, industries and contacts for a product portfolio and qualify leads by submitting an ROI analysis.
• Request a site survey to determine serviceability.

WHAT YOU'LL BRING TO SPECTRUM BUSINESS

Required Qualifications

• Experience: Three or more years of B2B sales experience as a proven sales performer.
• Education: High school diploma or equivalent.
• Technical Skills: Knowledge of LAN, WAN, high-capacity networks and fiber connected networks.
• Skills: Relationship-building, negotiation, closing and English communication skills.
• Abilities: Quick learner with the ability to manage change and shifting priorities.
• Availability: Travel to and from assigned territories and company facilities. Valid driver's license.

Preferred Qualifications

• Bachelor’s degree in a related field.
• Familiar with Salesforce, ICOMS or CSG.
• Proficient in Microsoft Office and Outlook
• Experience selling telecommunications products B2B.

#LI-TC1

At Spectrum, we believe that every customer interaction is an opportunity to create meaningful connections and deliver exceptional service. As an Assistant Store Manager, you play a critical role in bringing this vision to life. You will lead by example, fostering a high-performance sales culture while ensuring every customer leaves with the right products and an outstanding experience. By coaching and empowering your team, you will drive sales, build customer loyalty, and contribute to the overall success of the store.

What Our Assistant Store Manager Enjoy Most About the Role

• Lead & Inspire – Support and motivate your team to achieve sales goals, deliver exceptional customer service, and create a positive, high-energy work environment.
• Drive Sales & Retention – Coach employees to build strong customer relationships, resolve escalations, and recommend the best solutions to retain and upgrade customers.
• Develop your Team – Recruit, train, and mentor team members, helping them grow their skills and succeed in a fast-paced, goal-driven environment.
• Ensure Operational Excellence – Manage daily store operations, including staffing, scheduling, and compliance with company policies to maintain efficiency and productivity.
• Create an Exceptional Customer Experience – Maintain a welcoming, well-organized store that reflects Spectrum’s brand and ensures customers receive top-tier service.
• Manage Inventory & Compliance – Oversee inventory control, enforce company policies, and complete audits to minimize losses and keep the store running smoothly.

Working Conditions

You will work in a vibrant, fast-paced retail environment with moderate noise levels, representing Spectrum’s brand in a professional uniform. The role is physically demanding, requiring you to lift up to 35 lbs and stand for extended periods of time.

What You’ll Bring to Spectrum

Required Skills/Abilities & Knowledge

• Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straightforward and professional manner
• Significant time working retail store environment
• Proven ability to lead others and motivate them to succeed in a goal and incentive-based work environment
• Detail oriented and a good problem solver
• High comfort level with personal technology, such as mobile devices and personal video platforms
• Knowledge and ability to use computer and software applications
• Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively
• Work scheduled overtime as needed

Required Education

• High School Diploma or equivalent

Required Related Work Experience

• 2-3 years Sales/Customer Service experience

Preferred Qualifications

• Experience: 1+ year Management experience; 2-3 years Telecommunications/wireless experience
• Tech Knowledge: Familiarity with the latest technology and devices.
• Travel: Willingness to travel to other locations as business needs dictate.
• Education: Bachelor’s Degree or equivalent work experience.
• Sales Training: Certifications in sales training are a plus.

#LI-JG

At Spectrum, we believe that every customer interaction is an opportunity to create meaningful connections and deliver exceptional service. As an Assistant Store Manager, you play a critical role in bringing this vision to life. You will lead by example, fostering a high-performance sales culture while ensuring every customer leaves with the right products and an outstanding experience. By coaching and empowering your team, you will drive sales, build customer loyalty, and contribute to the overall success of the store.

What Our Assistant Store Manager Enjoy Most About the Role

• Lead & Inspire – Support and motivate your team to achieve sales goals, deliver exceptional customer service, and create a positive, high-energy work environment.
• Drive Sales & Retention – Coach employees to build strong customer relationships, resolve escalations, and recommend the best solutions to retain and upgrade customers.
• Develop your Team – Recruit, train, and mentor team members, helping them grow their skills and succeed in a fast-paced, goal-driven environment.
• Ensure Operational Excellence – Manage daily store operations, including staffing, scheduling, and compliance with company policies to maintain efficiency and productivity.
• Create an Exceptional Customer Experience – Maintain a welcoming, well-organized store that reflects Spectrum’s brand and ensures customers receive top-tier service.
• Manage Inventory & Compliance – Oversee inventory control, enforce company policies, and complete audits to minimize losses and keep the store running smoothly.

Working Conditions

You will work in a vibrant, fast-paced retail environment with moderate noise levels, representing Spectrum’s brand in a professional uniform. The role is physically demanding, requiring you to lift up to 35 lbs and stand for extended periods of time.

What You’ll Bring to Spectrum

Required Skills/Abilities & Knowledge

• Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straightforward and professional manner
• Significant time working retail store environment
• Proven ability to lead others and motivate them to succeed in a goal and incentive-based work environment
• Detail oriented and a good problem solver
• High comfort level with personal technology, such as mobile devices and personal video platforms
• Knowledge and ability to use computer and software applications
• Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively
• Work scheduled overtime as needed

Required Education

• High School Diploma or equivalent

Required Related Work Experience

• 2-3 years Sales/Customer Service experience

Preferred Qualifications

• Experience: 1+ year Management experience; 2-3 years Telecommunications/wireless experience
• Tech Knowledge: Familiarity with the latest technology and devices.
• Travel: Willingness to travel to other locations as business needs dictate.
• Education: Bachelor’s Degree or equivalent work experience.
• Sales Training: Certifications in sales training are a plus.

#LI-MS1

Our Retail Sales team powers more than 700 store locations that serve our communities and customers. We support them by offering state-of-the-art solutions including Spectrum Internet®, mobile, TV and voice.  

As a Retail Store Manager you can expect to inspire your team, sharing your subject-matter expertise while cultivating creativity within an incentive based work environment. Your efforts will positively impact your community by expanding customer access to Spectrum’s leading services.  

WHAT OUR RETAIL STORE MANAGERS ENJOY MOST

• Collaborating with peers to build high preforming teams through best practice sharing.
• Coaching and developing sales reps to reach their personal and professional goals.
• Ensuring store success by building positive customer relationships while utilizing probing techniques to overcome obstacles.
• Communicating with customers in a retail setting, delivering a positive company image while exceeding operational metrics.

You will be supported by experienced territory management, a performance-driven culture, training, and career development opportunities. This team is collaborative and actively building each other up and celebrating each-others’ successes.

WHAT YOU’LL BRING TO SPECTRUM

 Required Qualifications

• Experience: 3-5 years of sales and customer service experience
  • Working inside a retail store environment
  • High level of comfort with personal technology
• Technical skills: Intermediate knowledge of software programs, including Excel, Word, and PowerPoint.
• Abilities: Lift up to 35 lbs. and stand for prolonged periods of time.
• Schedule: Travel and flexibility to support store hours as business needs dictate.
•  

Preferred Qualifications

• Education: Bachelor’s Degree or equivalent work experience
• Management experience - 1+ years
• Telecommunications/wireless experience - 1-3 years
• Bilingual Spanish Preferred

#LI-JG

At Spectrum, we believe that every customer interaction is an opportunity to create meaningful connections and deliver exceptional service. As an Assistant Store Manager, you play a critical role in bringing this vision to life. You will lead by example, fostering a high-performance sales culture while ensuring every customer leaves with the right products and an outstanding experience. By coaching and empowering your team, you will drive sales, build customer loyalty, and contribute to the overall success of the store.

What Our Assistant Store Manager Enjoy Most About the Role

• Lead & Inspire – Support and motivate your team to achieve sales goals, deliver exceptional customer service, and create a positive, high-energy work environment.
• Drive Sales & Retention – Coach employees to build strong customer relationships, resolve escalations, and recommend the best solutions to retain and upgrade customers.
• Develop your Team – Recruit, train, and mentor team members, helping them grow their skills and succeed in a fast-paced, goal-driven environment.
• Ensure Operational Excellence – Manage daily store operations, including staffing, scheduling, and compliance with company policies to maintain efficiency and productivity.
• Create an Exceptional Customer Experience – Maintain a welcoming, well-organized store that reflects Spectrum’s brand and ensures customers receive top-tier service.
• Manage Inventory & Compliance – Oversee inventory control, enforce company policies, and complete audits to minimize losses and keep the store running smoothly.

Working Conditions

You will work in a vibrant, fast-paced retail environment with moderate noise levels, representing Spectrum’s brand in a professional uniform. The role is physically demanding, requiring you to lift up to 35 lbs and stand for extended periods of time.

What You’ll Bring to Spectrum

Required Skills/Abilities & Knowledge

• Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straightforward and professional manner
• Significant time working retail store environment
• Proven ability to lead others and motivate them to succeed in a goal and incentive-based work environment
• Detail oriented and a good problem solver
• High comfort level with personal technology, such as mobile devices and personal video platforms
• Knowledge and ability to use computer and software applications
• Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively
• Work scheduled overtime as needed

Required Education

• High School Diploma or equivalent

Required Related Work Experience

• 2-3 years Sales/Customer Service experience

Preferred Qualifications

• Experience: 1+ year Management experience; 2-3 years Telecommunications/wireless experience
• Tech Knowledge: Familiarity with the latest technology and devices.
• Travel: Willingness to travel to other locations as business needs dictate.
• Education: Bachelor’s Degree or equivalent work experience.
• Sales Training: Certifications in sales training are a plus.

#LI-MS1

At Spectrum, we believe that every customer interaction is an opportunity to create meaningful connections and deliver exceptional service. As an Assistant Store Manager, you play a critical role in bringing this vision to life. You will lead by example, fostering a high-performance sales culture while ensuring every customer leaves with the right products and an outstanding experience. By coaching and empowering your team, you will drive sales, build customer loyalty, and contribute to the overall success of the store.

What Our Assistant Store Manager Enjoy Most About the Role

• Lead & Inspire – Support and motivate your team to achieve sales goals, deliver exceptional customer service, and create a positive, high-energy work environment.
• Drive Sales & Retention – Coach employees to build strong customer relationships, resolve escalations, and recommend the best solutions to retain and upgrade customers.
• Develop your Team – Recruit, train, and mentor team members, helping them grow their skills and succeed in a fast-paced, goal-driven environment.
• Ensure Operational Excellence – Manage daily store operations, including staffing, scheduling, and compliance with company policies to maintain efficiency and productivity.
• Create an Exceptional Customer Experience – Maintain a welcoming, well-organized store that reflects Spectrum’s brand and ensures customers receive top-tier service.
• Manage Inventory & Compliance – Oversee inventory control, enforce company policies, and complete audits to minimize losses and keep the store running smoothly.

Working Conditions

You will work in a vibrant, fast-paced retail environment with moderate noise levels, representing Spectrum’s brand in a professional uniform. The role is physically demanding, requiring you to lift up to 35 lbs and stand for extended periods of time.

What You’ll Bring to Spectrum

Required Skills/Abilities & Knowledge

• Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straightforward and professional manner
• Significant time working retail store environment
• Proven ability to lead others and motivate them to succeed in a goal and incentive-based work environment
• Detail oriented and a good problem solver
• High comfort level with personal technology, such as mobile devices and personal video platforms
• Knowledge and ability to use computer and software applications
• Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively
• Work scheduled overtime as needed

Required Education

• High School Diploma or equivalent

Required Related Work Experience

• 2-3 years Sales/Customer Service experience

Preferred Qualifications

• Experience: 1+ year Management experience; 2-3 years Telecommunications/wireless experience
• Tech Knowledge: Familiarity with the latest technology and devices.
• Travel: Willingness to travel to other locations as business needs dictate.
• Education: Bachelor’s Degree or equivalent work experience.
• Sales Training: Certifications in sales training are a plus.

#LI-JG

• Deliver Exceptional Service: You will collaborate with other departments to resolve customer issues and promote current marketing campaigns and promotions. 
• Achieve and Surpass Goals: You will achieve and exceed sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls. 
• Maximize Revenue: You will maximize revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities. 
• Become a Product Expert: You will master order processing systems and explain all products and services to customers, while staying informed about competitors. 

• Normal office environment.

• High school diploma or equivalent.

• Clear, straightforward, and professional communication with customers and colleagues. 
• Proven sales techniques with consistent achievement of sales goals. 
• Proficiency in computer and consumer electronics. 
• Competence in using personal computers and relevant software applications, including billing systems. 
• Strong verbal and written communication skills. Effective organizational skills with the ability to prioritize tasks. 
• Demonstrated judgment and initiative in accomplishing job duties. 
• Working knowledge of cable communications products and services, including TV, internet, and telephone. 

• 2 + years call center sales experience.

• You’re a motivated rising senior student with a 3.0 GPA or higher seeking a degree in one of the following areas listed below from an accredited college or university:
  • Computer Science, Communications, Computer Information Systems, Electrical Engineering, Electrical and Computer Engineering, Engineering Technology Management
• This is a full-time, 10-week program designed to give you real-world experience working within the telecommunications industry in your field of choice.
• Internship program runs from May 27 through July 31, 2026.
• In addition to the role-based projects you’ll work on, you’ll also participate in professional development sessions, networking opportunities, and have access to a mentor.

The Spectrum Internship Experience
You’ll join one of our departments for the summer, where you’ll contribute to meaningful projects that give you insight into what it’s like to work at a leading connectivity company. You’ll have access to:

• Opportunities to gain new skills and elevate the ones you already have, all in a robust and forward-thinking business setting.
• Build connections with our team members and senior leaders who can help you better understand what our business looks like and what it’s like to work here.
• Receive mentorship from a member of our team, who can provide one-on-one advice to help you reach your professional goals.  

What you can expect in this role 

As a Spectrum intern, you’ll spend the summer working alongside two teams — your respective department and your intern peer group. Department and team-focused projects account for about 80% of your schedule. You’ll spend the other 20% on professional development sessions and networking activities, including the Kickoff Conference on May 27th, webinars, community service, cross-functional projects, and final presentations.

Internship responsibilities may include

• Work with a team of engineer's to develop AI based inference models to identify RF impairments within a cable HFC network
• Apply object oriented and computer science fundamentals to coding task;
• Identify fixes to defect raises
• Create and execute test plans to ensure code coverage
• Contribute to technical requirements
• Contribute to technical design
• Collaborate with other team members to identify and solve technical problems

Required qualifications

• Must be currently enrolled in an accredited College or University graduating with a bachelor’s degree between December 2026 - May 2027
• Must have at least a 3.0 GPA or greater in current program
• Ability to travel locally to Spectrum intern development events and activities throughout the program
• Authorization to work in the U.S. without restrictions or need for future sponsorship

Preferred qualifications

• Python
• C/C++
• MATLAB other programming languages
• Kubernetes experience
• Familiarity with CI/CD tooling
• Understanding of Electromagnetic Theory
• Antenna Theory
• Signal Processing and Circuit Analysis

Our Retail Sales team powers more than 700 store locations that serve our communities and customers. We support them by offering state-of-the-art solutions including Spectrum Internet®, mobile, TV and voice.  

As a Retail Store Manager you can expect to inspire your team, sharing your subject-matter expertise while cultivating creativity within an incentive based work environment. Your efforts will positively impact your community by expanding customer access to Spectrum’s leading services.  

WHAT OUR RETAIL STORE MANAGERS ENJOY MOST

• Collaborating with peers to build high preforming teams through best practice sharing.
• Coaching and developing sales reps to reach their personal and professional goals.
• Ensuring store success by building positive customer relationships while utilizing probing techniques to overcome obstacles.
• Communicating with customers in a retail setting, delivering a positive company image while exceeding operational metrics.

You will be supported by experienced territory management, a performance-driven culture, training, and career development opportunities. This team is collaborative and actively building each other up and celebrating each-others’ successes.

WHAT YOU’LL BRING TO SPECTRUM

 Required Qualifications

• Experience: 3-5 years of sales and customer service experience
  • Working inside a retail store environment
  • High level of comfort with personal technology
• Technical skills: Intermediate knowledge of software programs, including Excel, Word, and PowerPoint.
• Abilities: Lift up to 35 lbs. and stand for prolonged periods of time.
• Schedule: Travel and flexibility to support store hours as business needs dictate.
•  

Preferred Qualifications

• Education: Bachelor’s Degree or equivalent work experience
• Management experience - 1+ years
• Telecommunications/wireless experience - 1-3 years

This position is responsible for bridging the gap between business needs and the operation of non-standard products and digital tools used in communications while aligning with other team partners on product enhancements. The role supports overall product strategy to ensure the programs and application software used for digital communications meet the needs of users and guidelines for operation.

The position takes the lead on training for the products and must possess a willingness to learn several related technologies used in corporate communications, the technical concepts of the related technologies and close partnerships with multiple contributing teams.

How You'll Make an Impact

• Actively and consistently support the customer experience for the company and other internal business partners.

• Serve as a liaison between technical and operational groups impacted by new products or product changes.
• Serve as an SME for the non-standard products used in communications, including content management systems for all types of online content.
• Partner with other key technical and product roles on roadmap, development, and distribution of new features and functionality.

• Produce online training – in person when requested - for the tools used in digital communications.

• Recommend solutions to end-user requirements and engage as a project lead.
• Identify product gaps, conduct research to fill these gaps and provide recommendations for improvement.
• Gather, refine, validate, document and maintain data relate to the products and the users.
• Model business trends based on historical data sets and the planned changes or feature launches
• Provide support in managing vendor companies with product reviews, updates contracts and emerging technologies.

• Generate requirements documentation through facilitated work sessions or individual interviews.
• Establish and assure adherence to schedules and deadlines.
• Support Charter’s web standards and brand, security and technology requirements.
• Assist with budget planning.

What You'll Bring to Spectrum

Experience:
• 5+ years Telecommunications or Product Management experience
• 1-3 years of Corporate Communications, Public Relations, Public Affairs, Web Site Management, Systems Design, Communications Technology, Learning & Development or L&D Communications

Education
• Bachelor's degree or equivalent combination of education and experience

Skills
• Familiar with telecommunication, corporate communications, learning and development; Proficient in Microsoft Office
• Analytical, organizational, prioritization, presentation and English communication skills
• Ability to define KPIs and metrics

Preferred Qualifications:
• PMP certification
• Product development experience

#LI-LYR

This position is responsible for bridging the gap between business needs and the operation of non-standard products and digital tools used in communications while aligning with other team partners on product enhancements. The role supports overall product strategy to ensure the programs and application software used for digital communications meet the needs of users and guidelines for operation.

The position takes the lead on training for the products and must possess a willingness to learn several related technologies used in corporate communications, the technical concepts of the related technologies and close partnerships with multiple contributing teams.

How You'll Make an Impact

• Actively and consistently support the customer experience for the company and other internal business partners.

• Serve as a liaison between technical and operational groups impacted by new products or product changes.
• Serve as an SME for the non-standard products used in communications, including content management systems for all types of online content.
• Partner with other key technical and product roles on roadmap, development, and distribution of new features and functionality.

• Produce online training – in person when requested - for the tools used in digital communications.

• Recommend solutions to end-user requirements and engage as a project lead.
• Identify product gaps, conduct research to fill these gaps and provide recommendations for improvement.
• Gather, refine, validate, document and maintain data relate to the products and the users.
• Model business trends based on historical data sets and the planned changes or feature launches
• Provide support in managing vendor companies with product reviews, updates contracts and emerging technologies.

• Generate requirements documentation through facilitated work sessions or individual interviews.
• Establish and assure adherence to schedules and deadlines.
• Support Charter’s web standards and brand, security and technology requirements.
• Assist with budget planning.

What You'll Bring to Spectrum

Experience:
• 5+ years Telecommunications or Product Management experience
• 1-3 years of Corporate Communications, Public Relations, Public Affairs, Web Site Management, Systems Design, Communications Technology, Learning & Development or L&D Communications

Education
• Bachelor's degree or equivalent combination of education and experience

Skills
• Familiar with telecommunication, corporate communications, learning and development; Proficient in Microsoft Office
• Analytical, organizational, prioritization, presentation and English communication skills
• Ability to define KPIs and metrics

Preferred Qualifications:
• PMP certification
• Product development experience

#LI-LYR

At Spectrum, we believe that every customer interaction is an opportunity to create meaningful connections and deliver exceptional service. As an Assistant Store Manager, you play a critical role in bringing this vision to life. You will lead by example, fostering a high-performance sales culture while ensuring every customer leaves with the right products and an outstanding experience. By coaching and empowering your team, you will drive sales, build customer loyalty, and contribute to the overall success of the store.

What Our Assistant Store Manager Enjoy Most About the Role

• Lead & Inspire – Support and motivate your team to achieve sales goals, deliver exceptional customer service, and create a positive, high-energy work environment.
• Drive Sales & Retention – Coach employees to build strong customer relationships, resolve escalations, and recommend the best solutions to retain and upgrade customers.
• Develop your Team – Recruit, train, and mentor team members, helping them grow their skills and succeed in a fast-paced, goal-driven environment.
• Ensure Operational Excellence – Manage daily store operations, including staffing, scheduling, and compliance with company policies to maintain efficiency and productivity.
• Create an Exceptional Customer Experience – Maintain a welcoming, well-organized store that reflects Spectrum’s brand and ensures customers receive top-tier service.
• Manage Inventory & Compliance – Oversee inventory control, enforce company policies, and complete audits to minimize losses and keep the store running smoothly.

Working Conditions

You will work in a vibrant, fast-paced retail environment with moderate noise levels, representing Spectrum’s brand in a professional uniform. The role is physically demanding, requiring you to lift up to 35 lbs and stand for extended periods of time.

What You’ll Bring to Spectrum

Required Skills/Abilities & Knowledge

• Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straightforward and professional manner
• Significant time working retail store environment
• Proven ability to lead others and motivate them to succeed in a goal and incentive-based work environment
• Detail oriented and a good problem solver
• High comfort level with personal technology, such as mobile devices and personal video platforms
• Knowledge and ability to use computer and software applications
• Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively
• Work scheduled overtime as needed

Required Education

• High School Diploma or equivalent

Required Related Work Experience

• 2-3 years Sales/Customer Service experience

Preferred Qualifications

• Experience: 1+ year Management experience; 2-3 years Telecommunications/wireless experience
• Tech Knowledge: Familiarity with the latest technology and devices.
• Travel: Willingness to travel to other locations as business needs dictate.
• Education: Bachelor’s Degree or equivalent work experience.
• Sales Training: Certifications in sales training are a plus.
• Bilingual Spanish Preferred

#LI-MS1

JOB SUMMARY

Supervise the daily operations of a geographically assigned sales team that sells to our residential customers offering best-in-class services and supporting goals of soliciting new prospective customers.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Responsible for meeting and exceeding budgeted headcount and sales goals.
• A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams, and developing skills in others.
• Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
• Recruit, interview, hire, and train Residential Connectivity Sales staff.
• Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
• Possess the knowledge and expertise to lead, guide, and develop Residential Connectivity Sales Specialists in their role.
• Identify knowledge and training gaps within the Residential Connectivity Sales Specialist team and develop plans to address them.
• Be familiar with reporting and analytics necessary to drive and support business decisions.
• Collaborate with other departments and support teams to achieve goals and objectives.   
• Work allocated will consist of approximately 60% fieldwork and 40% office work.
• Coach to and follow Charter’s Sales Process.
• Communicate territory assignments to Residential Connectivity Sales Specialists.
• Monitor the payroll process and ensure timely and accurate approval of all commission payments.
• Handle employee relation issues, including performance appraisals, coaching, and training.
• Completes administrative tasks related to all sales activities and ensures their team does the same.
• Has a detailed understanding of Charters product offerings and value proposition in the markets they sell in.
• Maintains current, in-depth knowledge of the marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional.
• Prepares reports as needed.
• Perform other duties as requested by leadership.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand the English Language.
• Excellent communication, interpersonal and organizational skills
• Possess strong technical and computer skills
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
• Ability to work outside for extended periods in any season and/or during inclement weather
• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
• Must be able to work non-traditional work hours such as evenings and weekends
• Valid driver´s license, satisfactory driving record within Company required standards, and auto insurance
• Ability to complete documentation accurately.

Required Education

• Bachelor´s degree in business or marketing, or equivalent work experience.

Required Related Work Experience and Number of Years

• 2+ years of Outside Sales or related work experience.

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

• Knowledge of Direct Sales practices
• Experience with consumer education of products and services
• Knowledge of cable or telecommunications services

Preferred Related Work Experience and Number of Years

• Sales Supervisory experience preferred - 0.5+

WORKING CONDITIONS

• Field and Office environment
• Outside field environment with exposure to inclement weather
• Travel as required

• You’re a motivated rising senior student with a 3.0 GPA or higher seeking a bachelor’s degree in human resources or related field from an accredited college or university.
• This is a full-time, 10-week program designed to give you real-world experience working within the telecommunications industry in your field of choice.
• Internship program runs from May 27 through July 31, 2026.
• In addition to the role-based projects you’ll work on, you’ll also participate in professional development sessions, networking opportunities, and have access to a mentor.

The Spectrum Internship Experience
You’ll join one of our departments for the summer, where you’ll contribute to meaningful projects that give you insight into what it’s like to work at a leading connectivity company. You’ll have access to:

• Opportunities to gain new skills and elevate the ones you already have, all in a robust and forward-thinking business setting.
• Build connections with our team members and senior leaders who can help you better understand what our business looks like and what it’s like to work here.
• Receive mentorship from a member of our team, who can provide one-on-one advice to help you reach your professional goals.

What you can expect in this role
As a Spectrum intern, you’ll spend the summer working alongside two teams — your respective department and your intern peer group. Department and team-focused projects account for about 80% of your schedule. You’ll spend the other 20% on professional development sessions and networking activities, including the Kickoff Conference on May 27th, webinars, community service, cross-functional projects, and final presentations.

Internship responsibilities may include

• Assisting with the day-to-day coordination of Human Resources processes, programs and initiatives
• Exposure to recruiting and staffing from internal and external sources
• Providing comprehensive HR support, directly or indirectly to a designated client group
• Participating on various HR committees established to resolve employment challenges

Required qualifications

• Must be currently enrolled in an accredited College or University completing a bachelor’s degree in human resources or related field
• Must have at least a 3.0 GPA or greater in current program
• Must have an expected graduation date between December 2026 and June 2027
• Ability to travel locally to Spectrum intern development events and activities throughout the program
• Authorization to work in the U.S. without restrictions or need for future sponsorship
• Analytical skills
• Verbal and written skills
• Proficient in Microsoft Office applications
• Project and time management skills
• Works well in a team environment or independently

• You’re a motivated rising senior student with a 3.0 GPA or higher seeking a bachelor’s degree from an accredited college or university.
• This is a full-time, 10-week program designed to give you real-world experience working within the telecommunications industry in your field of choice.
• Internship program runs from May 27 through July 31, 2026.
• In addition to the role-based projects you’ll work on, you’ll also participate in professional development sessions, networking opportunities, and have access to a mentor.

The Spectrum Internship Experience
You’ll join one of our departments for the summer, where you’ll contribute to meaningful projects that give you insight into what it’s like to work at a leading connectivity company. You’ll have access to:

• Opportunities to gain new skills and elevate the ones you already have, all in a robust and forward-thinking business setting.
• Build connections with our team members and senior leaders who can help you better understand what our business looks like and what it’s like to work here.
• Receive mentorship from a member of our team, who can provide one-on-one advice to help you reach your professional goals.

What you can expect in this role
As a Spectrum intern, you’ll spend the summer working alongside two teams — your respective department and your intern peer group. Department and team-focused projects account for about 80% of your schedule. You’ll spend the other 20% on professional development sessions and networking activities, including the Kickoff Conference on May 27th, webinars, community service, cross-functional projects, and final presentations.

Internship responsibilities may include

• Creating a project kickoff flow and documentation for the team
• Helping in the creation and maintenance of digital customer support content
• Collaborating with stakeholders and development teams in conducting and evaluating A/B and multi-variate experimentation to determine the best possible customer experience

Required qualifications

• Must be currently enrolled in an accredited College or University completing a bachelor’s degree
• Must have at least a 3.0 GPA or greater in current program
• Must have an expected graduation date between December 2026 and June 2027
• Ability to travel locally to Spectrum intern development events and activities throughout the program
• Authorization to work in the U.S. without restrictions or need for future sponsorship

How You’ll Make an Impact 

• Manage purchase orders through all stages
• Develop and maintain productive relationships in the supplier community including minority vendors and diversity programs to enhance Spectrum’s reputation in the communities served
• Reconcile invoice and shipment discrepancies, and communicate results on issue resolution
• Assist with capital budget preparation and ensure adherence to budget and other reports as required
• Purchase and negotiate local maintenance agreements

Working Conditions 

• Office environment 

What You’ll Bring to Spectrum 

Required Qualifications 

Education 

• High school diploma or equivalent, or equivalent work experience 

Experience 

• 1+ years of experience in purchasing or general accounting 

• You’re a motivated rising senior student with a 3.0 GPA or higher seeking a STEM related major (Science, Technology, Engineering, or Math) bachelor’s degree from an accredited college or university.
• This is a full-time, 10-week program designed to give you real-world experience working within the telecommunications industry in your field of choice.
• Internship program runs from May 27 through July 31, 2026.
• In addition to the role-based projects you’ll work on, you’ll also participate in professional development sessions, networking opportunities, and have access to a mentor.

The Spectrum Internship Experience
You’ll join one of our departments for the summer, where you’ll contribute to meaningful projects that give you insight into what it’s like to work at a leading connectivity company. You’ll have access to:

• Opportunities to gain new skills and elevate the ones you already have, all in a robust and forward-thinking business setting.
• Build connections with our team members and senior leaders who can help you better understand what our business looks like and what it’s like to work here.
• Receive mentorship from a member of our team, who can provide one-on-one advice to help you reach your professional goals.

What you can expect in this role
As a Spectrum intern, you’ll spend the summer working alongside two teams — your respective department and your intern peer group. Department and team-focused projects account for about 80% of your schedule. You’ll spend the other 20% on professional development sessions and networking activities, including the Kickoff Conference on May 27th, webinars, community service, cross-functional projects, and final presentations.

Internship responsibilities may include

• Automating Web, API and Desktop applications using open-source technologies like Java, Playwright, Selenium, Python
• Developing and executing formal test plans to ensure the delivery of quality software applications
• Performing quality audits across the various IT functions to ensure quality standards, procedures, and methodologies are being followed

Required qualifications

• Must be currently enrolled in an accredited College or University completing a bachelor’s degree in a STEM related major (Science, Technology, Engineering, or Math)
• Must have at least a 3.0 GPA or greater in current program
• Must have an expected graduation date between December 2026 and June 2027
• Ability to travel locally to Spectrum intern development events and activities throughout the program
• Authorization to work in the U.S. without restrictions or need for future sponsorship
• Ability to focus on deadlines and deliverables
• Analytical skills
• Communication Skills - Verbal and Written
• Proficiency in Microsoft Office: Word, Excel, PowerPoint, Access

• You’re a motivated rising senior student with a 3.0 GPA or higher seeking a STEM related major (Science, Technology, Engineering, or Math) bachelor’s degree from an accredited college or university.
• This is a full-time, 10-week program designed to give you real-world experience working within the telecommunications industry in your field of choice.
• Internship program runs from May 27 through July 31, 2026.
• In addition to the role-based projects you’ll work on, you’ll also participate in professional development sessions, networking opportunities, and have access to a mentor.

The Spectrum Internship Experience
You’ll join one of our departments for the summer, where you’ll contribute to meaningful projects that give you insight into what it’s like to work at a leading connectivity company. You’ll have access to:

• Opportunities to gain new skills and elevate the ones you already have, all in a robust and forward-thinking business setting.
• Build connections with our team members and senior leaders who can help you better understand what our business looks like and what it’s like to work here.
• Receive mentorship from a member of our team, who can provide one-on-one advice to help you reach your professional goals.

What you can expect in this role
As a Spectrum intern, you’ll spend the summer working alongside two teams — your respective department and your intern peer group. Department and team-focused projects account for about 80% of your schedule. You’ll spend the other 20% on professional development sessions and networking activities, including the Kickoff Conference on May 27th, webinars, community service, cross-functional projects, and final presentations.

Internship responsibilities may include

• Preparing test cases, executing them, and raising any defects they identify
• Collecting and analyzing data for software process evaluation and improvements and integrating them into business processes to address business needs
• Working on multiple programs and systems as a project team member

Required qualifications

• Must be currently enrolled in an accredited College or University completing a bachelor’s degree in a STEM related major (Science, Technology, Engineering, or Math)
• Must have at least a 3.0 GPA or greater in current program
• Must have an expected graduation date between December 2026 and June 2027
• Ability to travel locally to Spectrum intern development events and activities throughout the program
• Authorization to work in the U.S. without restrictions or need for future sponsorship
• Ability to focus on deadlines and deliverables
• Analytical skills
• Communication Skills - Verbal and Written
• Proficiency in Microsoft Office: Word, Excel, PowerPoint, Access

• You’re a motivated rising senior student with a 3.0 GPA or higher seeking a STEM related major (Science, Technology, Engineering, or Math) bachelor’s degree from an accredited college or university.
• This is a full-time, 10-week program designed to give you real-world experience working within the telecommunications industry in your field of choice.
• Internship program runs from May 27 through July 31, 2026.
• In addition to the role-based projects you’ll work on, you’ll also participate in professional development sessions, networking opportunities, and have access to a mentor.

The Spectrum Internship Experience
You’ll join one of our departments for the summer, where you’ll contribute to meaningful projects that give you insight into what it’s like to work at a leading connectivity company. You’ll have access to:

• Opportunities to gain new skills and elevate the ones you already have, all in a robust and forward-thinking business setting.
• Build connections with our team members and senior leaders who can help you better understand what our business looks like and what it’s like to work here.
• Receive mentorship from a member of our team, who can provide one-on-one advice to help you reach your professional goals.

What you can expect in this role
As a Spectrum intern, you’ll spend the summer working alongside two teams — your respective department and your intern peer group. Department and team-focused projects account for about 80% of your schedule. You’ll spend the other 20% on professional development sessions and networking activities, including the Kickoff Conference on May 27th, webinars, community service, cross-functional projects, and final presentations.

Internship responsibilities may include

• Developing and executing formal validation plans to ensure the delivery of quality software solutions
• Assisting in validation planning, writing scripts, reporting defects, and validation automation execution
• Defining and tracking quality assurance metrics such as defects, defect counts, test results, and test status
• Working on projects of moderate to high complexity within one or more development environments

Required qualifications

• Must be currently enrolled in an accredited College or University completing a bachelor’s degree in a STEM related major (Science, Technology, Engineering, or Math)
• Must have at least a 3.0 GPA or greater in current program
• Must have an expected graduation date between December 2026 and June 2027
• Ability to travel locally to Spectrum intern development events and activities throughout the program
• Authorization to work in the U.S. without restrictions or need for future sponsorship
• Ability to self-motivate and apply learning to larger paradigms
• Ability to focus on deadlines and deliverables
• Analytical skills
• Communication Skills - Verbal and Written

At Spectrum, we believe that every customer interaction is an opportunity to create meaningful connections and deliver exceptional service. As an Assistant Store Manager, you play a critical role in bringing this vision to life. You will lead by example, fostering a high-performance sales culture while ensuring every customer leaves with the right products and an outstanding experience. By coaching and empowering your team, you will drive sales, build customer loyalty, and contribute to the overall success of the store.

What Our Assistant Store Manager Enjoy Most About the Role

• Lead & Inspire – Support and motivate your team to achieve sales goals, deliver exceptional customer service, and create a positive, high-energy work environment.
• Drive Sales & Retention – Coach employees to build strong customer relationships, resolve escalations, and recommend the best solutions to retain and upgrade customers.
• Develop your Team – Recruit, train, and mentor team members, helping them grow their skills and succeed in a fast-paced, goal-driven environment.
• Ensure Operational Excellence – Manage daily store operations, including staffing, scheduling, and compliance with company policies to maintain efficiency and productivity.
• Create an Exceptional Customer Experience – Maintain a welcoming, well-organized store that reflects Spectrum’s brand and ensures customers receive top-tier service.
• Manage Inventory & Compliance – Oversee inventory control, enforce company policies, and complete audits to minimize losses and keep the store running smoothly.

Working Conditions

You will work in a vibrant, fast-paced retail environment with moderate noise levels, representing Spectrum’s brand in a professional uniform. The role is physically demanding, requiring you to lift up to 35 lbs and stand for extended periods of time.

What You’ll Bring to Spectrum

Required Skills/Abilities & Knowledge

• Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straightforward and professional manner
• Significant time working retail store environment
• Proven ability to lead others and motivate them to succeed in a goal and incentive-based work environment
• Detail oriented and a good problem solver
• High comfort level with personal technology, such as mobile devices and personal video platforms
• Knowledge and ability to use computer and software applications
• Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively
• Work scheduled overtime as needed

Required Education

• High School Diploma or equivalent

Required Related Work Experience

• 2-3 years Sales/Customer Service experience

Preferred Qualifications

• Experience: 1+ year Management experience; 2-3 years Telecommunications/wireless experience
• Tech Knowledge: Familiarity with the latest technology and devices.
• Travel: Willingness to travel to other locations as business needs dictate.
• Education: Bachelor’s Degree or equivalent work experience.
• Sales Training: Certifications in sales training are a plus.
• Bilingual Spanish Preferred

#LI-MS1

Our Retail Sales team powers more than 700 store locations that serve our communities and customers. We support them by offering state-of-the-art solutions including Spectrum Internet®, mobile, TV and voice.  

As a Retail Store Manager you can expect to inspire your team, sharing your subject-matter expertise while cultivating creativity within an incentive based work environment. Your efforts will positively impact your community by expanding customer access to Spectrum’s leading services.  

WHAT OUR RETAIL STORE MANAGERS ENJOY MOST

• Collaborating with peers to build high preforming teams through best practice sharing.
• Coaching and developing sales reps to reach their personal and professional goals.
• Ensuring store success by building positive customer relationships while utilizing probing techniques to overcome obstacles.
• Communicating with customers in a retail setting, delivering a positive company image while exceeding operational metrics.

You will be supported by experienced territory management, a performance-driven culture, training, and career development opportunities. This team is collaborative and actively building each other up and celebrating each-others’ successes.

WHAT YOU’LL BRING TO SPECTRUM

 Required Qualifications

• Experience: 3-5 years of sales and customer service experience
  • Working inside a retail store environment
  • High level of comfort with personal technology
• Technical skills: Intermediate knowledge of software programs, including Excel, Word, and PowerPoint.
• Abilities: Lift up to 35 lbs. and stand for prolonged periods of time.
• Schedule: Travel and flexibility to support store hours as business needs dictate.
•  

Preferred Qualifications

• Education: Bachelor’s Degree or equivalent work experience
• Management experience - 1+ years
• Telecommunications/wireless experience - 1-3 years

Responsible for Coaching and development of a team of Sales Supervisors in a fast-paced, dynamic Call Center Sales environment. Accountable for meeting and exceeding established sales goals.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Professional and highly motivated Manager with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.
• Motivate a team of individuals to meet or exceed established sales targets.
• Develop new sales strategies within the call center to maximize opportunities.
• Ensures that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).
• Daily monitoring of activities to ensure quality standards are met or exceeded.
• Daily monitoring of individual and team sales performance.
• Establish and maintain interdepartmental relationships to ensure alignment on all Charter Communications initiatives.
• Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquires within a timely period.
• Handle all customer complaints and escalations Handle all customer complaints and escalations as required.
• Perform other duties as required by management.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Knowledge of cable and telecommunications products and services
• Ability to work variable hours
• Ability to work a five-day work week which must include one weekend day

Required Education

• Bachelor’s Degree or equivalent work experience required

Required Related Work Experience and Number of Years

• Call Center Management Experience - 5+years
• Call Center Sales Manager experience – 1year

WORKING CONDITIONS

• Office environment

#LI-TH

As a Facility Assistant II at Charter Communications, you play a vital role in supporting the day-to-day operations of our facility location(s). You are responsible for ensuring the smooth functioning of the building and its infrastructure through a wide range of support assignments. Your comprehensive understanding of corporate facility operations enables you to perform general maintenance tasks for both the facility and office equipment.

In this fast-paced and demanding environment, your prompt and efficient response to requests is crucial. Your exceptional customer service skills and unwavering professionalism allow you to maintain the highest level of service standards, fostering positive interactions with our internal and external stakeholders. Support day-to-day operations by performing various assigned tasks promptly and efficiently. Prioritize and respond promptly to requests, maintaining efficiency in this dynamic environment. Deliver exceptional customer service and uphold professionalism in all interactions.

As our Facility Assistant II, you will contribute significantly to the seamless operation of our facility and enhance the overall experience for our stakeholders.

How You'll Make An Impact

• Actively and consistently support efforts to simplify and enhance the customer experience.
• Maintaining the overall order and organization of the common areas throughout the facility.
• Providing a consistent and effective level of customer service while responding to building occupants on issues.
• Completing daily and weekly facility-related tasks and duties such as acting as a switchboard/receptionist, mailroom clerk, clerical assistant, etc.
• Proactively ensuring that conference/meeting rooms are properly equipped and maintained daily and addressing any necessary corrections.
• Assisting employees with conference room requests (visitors, parking, security, etc.), communicating reservation confirmations, room set-up requirements, catering requests, and signage needs, and providing support in case of potential conflicts.
• Maintaining the Outlook calendar for various meeting rooms on campus, assisting the Business Unit with meeting schedules and requirements.
• Monitoring, stocking, and completing inventory sheets associated with the daily and weekly maintenance of the breakroom, mailroom, and supply cabinets in all buildings on campus. This includes refilling coffee, paper, copier trays, supply drawers, etc.
• Ensuring that office equipment is operational and properly maintained, troubleshooting problems as needed, and managing repairs with the service provider as directed by the supervisor.
• Escorting vendors/service providers on campus while they perform repairs or equipment installations.
• Assisting with the coordination and management of campus moves and company functions.
• Supporting the maintenance of up-to-date floor plans and associated documentation.
• Monitoring and administering building access.
• Performing other duties as assigned.
• By actively participating in these responsibilities, you will contribute to simplifying processes, enhancing customer satisfaction, maintaining a well-organized environment, and ensuring the smooth operation of our facility.

The Facilities Department ensures smooth day-to-day operations of the location(s), performing various support tasks to maintain a well-functioning building. They handle general maintenance and possess knowledge of corporate facility tasks. Operating in a fast-paced, high-demand environment, they prioritize prompt and efficient response to requests, delivering exceptional customer service with professionalism.

What You'll Bring to Spectrum

Required Qualifications

• Ability to read, write, speak and understand English            
• Proficient w/computers and MS Office software (Word, Excel, Outlook calendar & email)
• Good interpersonal, oral and written communication skills
• Flexible, adaptable, independent and motivate team player able to work in a fast paced environment
• Ability to provide quality customer service
• Ability to use standard office equipment (telephone, computer, printer, scanner, copier)
• Possess attention to detail, organization and accuracy
• Ability to work overtime as the business needs dictate
• Ability to effectively and efficiently make use of time and resources
• Ability to maintain a positive attitude and work environment
• Valid driver's license with a satisfactory driving record within Company required standards
• High School Diploma or equivalent 
• Office environment
• Occasional overtime required

Preferred Qualifications

• Facility support or related experience in a professional, retail or hospitality sector 1+ year
• Customer Service 1+ year

#LI-LB1

At Spectrum, we believe that every customer interaction is an opportunity to create meaningful connections and deliver exceptional service. As an Assistant Store Manager, you play a critical role in bringing this vision to life. You will lead by example, fostering a high-performance sales culture while ensuring every customer leaves with the right products and an outstanding experience. By coaching and empowering your team, you will drive sales, build customer loyalty, and contribute to the overall success of the store.

What Our Assistant Store Manager Enjoy Most About the Role

• Lead & Inspire – Support and motivate your team to achieve sales goals, deliver exceptional customer service, and create a positive, high-energy work environment.
• Drive Sales & Retention – Coach employees to build strong customer relationships, resolve escalations, and recommend the best solutions to retain and upgrade customers.
• Develop your Team – Recruit, train, and mentor team members, helping them grow their skills and succeed in a fast-paced, goal-driven environment.
• Ensure Operational Excellence – Manage daily store operations, including staffing, scheduling, and compliance with company policies to maintain efficiency and productivity.
• Create an Exceptional Customer Experience – Maintain a welcoming, well-organized store that reflects Spectrum’s brand and ensures customers receive top-tier service.
• Manage Inventory & Compliance – Oversee inventory control, enforce company policies, and complete audits to minimize losses and keep the store running smoothly.

Working Conditions

You will work in a vibrant, fast-paced retail environment with moderate noise levels, representing Spectrum’s brand in a professional uniform. The role is physically demanding, requiring you to lift up to 35 lbs and stand for extended periods of time.

What You’ll Bring to Spectrum

Required Skills/Abilities & Knowledge

• Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straightforward and professional manner
• Significant time working retail store environment
• Proven ability to lead others and motivate them to succeed in a goal and incentive-based work environment
• Detail oriented and a good problem solver
• High comfort level with personal technology, such as mobile devices and personal video platforms
• Knowledge and ability to use computer and software applications
• Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively
• Work scheduled overtime as needed

Required Education

• High School Diploma or equivalent

Required Related Work Experience

• 2-3 years Sales/Customer Service experience

Preferred Qualifications

• Experience: 1+ year Management experience; 2-3 years Telecommunications/wireless experience
• Tech Knowledge: Familiarity with the latest technology and devices.
• Travel: Willingness to travel to other locations as business needs dictate.
• Education: Bachelor’s Degree or equivalent work experience.
• Sales Training: Certifications in sales training are a plus.

Our Retail Sales team powers more than 700 store locations that serve our communities and customers. We support them by offering state-of-the-art solutions including Spectrum Internet®, mobile, TV and voice.  

As a Retail Store Manager you can expect to inspire your team, sharing your subject-matter expertise while cultivating creativity within an incentive based work environment. Your efforts will positively impact your community by expanding customer access to Spectrum’s leading services.  

WHAT OUR RETAIL STORE MANAGERS ENJOY MOST

• Collaborating with peers to build high preforming teams through best practice sharing.
• Coaching and developing sales reps to reach their personal and professional goals.
• Ensuring store success by building positive customer relationships while utilizing probing techniques to overcome obstacles.
• Communicating with customers in a retail setting, delivering a positive company image while exceeding operational metrics.

You will be supported by experienced territory management, a performance-driven culture, training, and career development opportunities. This team is collaborative and inclusive, actively building each other up and celebrating each-others’ successes.

WHAT YOU’LL BRING TO SPECTRUM

 Required Qualifications

• Experience: 3-5 years of sales and customer service experience
  • Working inside a retail store environment
  • High level of comfort with personal technology
• Technical skills: Intermediate knowledge of software programs, including Excel, Word, and PowerPoint.
• Abilities: Lift up to 35 lbs. and stand for prolonged periods of time.
• Schedule: Travel and flexibility to support store hours as business needs dictate.
•  

Preferred Qualifications

• Education: Bachelor’s Degree or equivalent work experience
• Management experience - 1+ years
• Telecommunications/wireless experience - 1-3 years
  
  

#LI-JG

Our Retail Sales team powers more than 700 store locations that serve our communities and customers. We support them by offering state-of-the-art solutions including Spectrum Internet®, mobile, TV and voice.  

As a Retail Store Manager you can expect to inspire your team, sharing your subject-matter expertise while cultivating creativity within an incentive based work environment. Your efforts will positively impact your community by expanding customer access to Spectrum’s leading services.  

WHAT OUR RETAIL STORE MANAGERS ENJOY MOST

• Collaborating with peers to build high preforming teams through best practice sharing.
• Coaching and developing sales reps to reach their personal and professional goals.
• Ensuring store success by building positive customer relationships while utilizing probing techniques to overcome obstacles.
• Communicating with customers in a retail setting, delivering a positive company image while exceeding operational metrics.

You will be supported by experienced territory management, a performance-driven culture, training, and career development opportunities. This team is collaborative and inclusive, actively building each other up and celebrating each-others’ successes.

WHAT YOU’LL BRING TO SPECTRUM

 Required Qualifications

• Experience: 3-5 years of sales and customer service experience
  • Working inside a retail store environment
  • High level of comfort with personal technology
• Technical skills: Intermediate knowledge of software programs, including Excel, Word, and PowerPoint.
• Abilities: Lift up to 35 lbs. and stand for prolonged periods of time.
• Schedule: Travel and flexibility to support store hours as business needs dictate.
•  

Preferred Qualifications

• Education: Bachelor’s Degree or equivalent work experience
• Management experience - 1+ years
• Telecommunications/wireless experience - 1-3 years

#LI-JG

What our Instructional Designer Enjoy Most About the Role

• Collaborating with leaders and experts to make learning fun and improve business performance.
• Partnering with the business to set clear goals that support our objectives.
• Designing high-quality content that is tailored to the audience's needs.
• Reviewing and updating training materials to meet goals and incorporate feedback.
• Staying updated on industry tools and processes to deliver creative training solutions

Working Conditions:

The role is based in a regular office environment, and you can work from home one day a week according to our Hybrid Work Policy.

Education

• Bachelor’s degree in education, Adult Learning or equivalent experience.

Experience

• 2+ years in instructional design and development to craft engaging content.

Skills & Abilities

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Skilled in using digital learning tools for effective design and delivery.
• Ability to read, write, and speak English clearly.
• Strong critical thinking and analytical skills.
• Effective organization and prioritization skills.
• Clear communication across all levels of management.

Preferred Qualifications

• Certificate in Instructional Design or Technology.

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How You'll Make An Impact

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Manage operations for the brand’s key social channels, including planning, briefing, and execution of content with a focus on overseeing consistency with brand voice across all of Spectrum News.
• Manage and maintain regular posting schedule of content and editorial pieces across key social media accounts
• Manage multiple content production projects simultaneously, ensuring deadlines are met and content quality is maintaining the brand’s identity.
• Collaborate with marketing teams to align social media with broader campaigns and goals.
• Collaborate with editorial teams on the execution of social franchises and content.
• Coordinate with various departments and help guide on-air talent to maximize opportunities through their social channels.
• Work closely with the department lead on developing and carrying out the plan for each of our networks to increase social engagement and other KPIs in line with Spectrum News’ overall strategy.
• Track and report key performance indicators of social content and provide recommendations to improve social media reach and effectiveness.
• Oversee, write, and edit social media copy, ensuring consistency with brand voice and guidelines.
• Edit and approve social posts in real-time for journalistic accuracy, relevance, and tone.
• Actively explore user generated content opportunities to tap into new trends and reach new audiences.
• Stay up to date on social media trends and share insights and best practices with the team.
• Respond to all requests from teammates, clients, and other employees in a respectful, timely, and professional way.
• Lead, assign, train, schedule and oversee the work of others.
• Ability to produce and edit various content elements as needed.
• Perform other duties as assigned.

What You'll Bring to Spectrum 

Required Qualifications

Skills and Abilities 

• Proficiency in Photoshop, Illustrator, After Effects and Adobe Creative Suite
• Ability to analyze and interpret data
• Ability to effectively present information to management
• Ability to make decisions and solve problems while working under pressure
• Ability to show judgment and initiative and to accomplish job duties
• Effective creative and innovative skills
• Demonstrated project management and organizational skills
• Ability to delegate
• Ability to adapt to rapidly changing circumstances and solve complex problems while demonstrating a positive attitude and positive approach
• Maintain and grow technical job knowledge
• Knowledge of the latest techniques and procedures used in designs
• Ability to interface with internal company personnel, external customers and vendors
• Must be able to work under daily deadline pressure while demonstrating strong social media management skills
• Must have ability to organize and manage multiple priorities
• Effective interpersonal, verbal and written communication skills; ability to clearly communicate solutions; and able to relate well with different populations and age groups

Education

• Bachelor's degree in communications, marketing, or a related field.

Experience

• Social media in news or sports - 5+
• Management or leadership experience - 2+

Office Environment

• Working various shifts, longer shifts, weekends and holidays, and be flexible with schedule changes due to "breaking news", and/or severe weather emergencies

Our Retail Sales team powers more than 700 store locations that serve our communities and customers. We support them by offering state-of-the-art solutions including Spectrum Internet®, mobile, TV and voice.  

As a Retail Store Manager you can expect to inspire your team, sharing your subject-matter expertise while cultivating creativity within an incentive based work environment. Your efforts will positively impact your community by expanding customer access to Spectrum’s leading services.  

WHAT OUR RETAIL STORE MANAGERS ENJOY MOST

• Collaborating with peers to build high preforming teams through best practice sharing.
• Coaching and developing sales reps to reach their personal and professional goals.
• Ensuring store success by building positive customer relationships while utilizing probing techniques to overcome obstacles.
• Communicating with customers in a retail setting, delivering a positive company image while exceeding operational metrics.

You will be supported by experienced territory management, a performance-driven culture, training, and career development opportunities. This team is collaborative and inclusive, actively building each other up and celebrating each-others’ successes.

WHAT YOU’LL BRING TO SPECTRUM

 Required Qualifications

• Experience: 3-5 years of sales and customer service experience
  • Working inside a retail store environment
  • High level of comfort with personal technology
• Technical skills: Intermediate knowledge of software programs, including Excel, Word, and PowerPoint.
• Abilities: Lift up to 35 lbs. and stand for prolonged periods of time.
• Schedule: Travel and flexibility to support store hours as business needs dictate.
•  

Preferred Qualifications

• Education: Bachelor’s Degree or equivalent work experience
• Management experience - 1+ years
• Telecommunications/wireless experience - 1-3 years

Our Retail Sales team powers more than 700 store locations that serve our communities and customers. We support them by offering state-of-the-art solutions including Spectrum Internet®, mobile, TV and voice.  

As a Retail Store Manager you can expect to inspire your team, sharing your subject-matter expertise while cultivating creativity within an incentive based work environment. Your efforts will positively impact your community by expanding customer access to Spectrum’s leading services.  

WHAT OUR RETAIL STORE MANAGERS ENJOY MOST

• Collaborating with peers to build high preforming teams through best practice sharing.
• Coaching and developing sales reps to reach their personal and professional goals.
• Ensuring store success by building positive customer relationships while utilizing probing techniques to overcome obstacles.
• Communicating with customers in a retail setting, delivering a positive company image while exceeding operational metrics.

You will be supported by experienced territory management, a performance-driven culture, training, and career development opportunities. This team is collaborative and inclusive, actively building each other up and celebrating each-others’ successes.

WHAT YOU’LL BRING TO SPECTRUM

 Required Qualifications

• Experience: 3-5 years of sales and customer service experience
  • Working inside a retail store environment
  • High level of comfort with personal technology
• Technical skills: Intermediate knowledge of software programs, including Excel, Word, and PowerPoint.
• Abilities: Lift up to 35 lbs. and stand for prolonged periods of time.
• Schedule: Travel and flexibility to support store hours as business needs dictate.
•  

 Preferred Qualifications

• Education: Bachelor’s Degree or equivalent work experience
• Management experience - 1+ years
• Telecommunications/wireless experience - 1-3 years

At Spectrum, we believe that every customer interaction is an opportunity to create meaningful connections and deliver exceptional service. As an Assistant Store Manager, you play a critical role in bringing this vision to life. You will lead by example, fostering a high-performance sales culture while ensuring every customer leaves with the right products and an outstanding experience. By coaching and empowering your team, you will drive sales, build customer loyalty, and contribute to the overall success of the store.

What Our Assistant Store Manager Enjoy Most About the Role

• Lead & Inspire – Support and motivate your team to achieve sales goals, deliver exceptional customer service, and create a positive, high-energy work environment.
• Drive Sales & Retention – Coach employees to build strong customer relationships, resolve escalations, and recommend the best solutions to retain and upgrade customers.
• Develop your Team – Recruit, train, and mentor team members, helping them grow their skills and succeed in a fast-paced, goal-driven environment.
• Ensure Operational Excellence – Manage daily store operations, including staffing, scheduling, and compliance with company policies to maintain efficiency and productivity.
• Create an Exceptional Customer Experience – Maintain a welcoming, well-organized store that reflects Spectrum’s brand and ensures customers receive top-tier service.
• Manage Inventory & Compliance – Oversee inventory control, enforce company policies, and complete audits to minimize losses and keep the store running smoothly.

Working Conditions

You will work in a vibrant, fast-paced retail environment with moderate noise levels, representing Spectrum’s brand in a professional uniform. The role is physically demanding, requiring you to lift up to 35 lbs and stand for extended periods of time.

What You’ll Bring to Spectrum

Required Skills/Abilities & Knowledge

• Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straightforward and professional manner
• Significant time working retail store environment
• Proven ability to lead others and motivate them to succeed in a goal and incentive-based work environment
• Detail oriented and a good problem solver
• High comfort level with personal technology, such as mobile devices and personal video platforms
• Knowledge and ability to use computer and software applications
• Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively
• Work scheduled overtime as needed

Required Education

• High School Diploma or equivalent

Required Related Work Experience

• 2-3 years Sales/Customer Service experience

Preferred Qualifications

• Experience: 1+ year Management experience; 2-3 years Telecommunications/wireless experience
• Tech Knowledge: Familiarity with the latest technology and devices.
• Travel: Willingness to travel to other locations as business needs dictate.
• Education: Bachelor’s Degree or equivalent work experience.
• Sales Training: Certifications in sales training are a plus.

JOB SUMMARY

Supervise the daily operations of a geographically assigned sales team that sells to our residential customers offering best-in-class services and supporting goals of soliciting new prospective customers.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Responsible for meeting and exceeding budgeted headcount and sales goals.
• A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams, and developing skills in others.
• Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
• Recruit, interview, hire, and train Residential Connectivity Sales staff.
• Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
• Possess the knowledge and expertise to lead, guide, and develop Residential Connectivity Sales Specialists in their role.
• Identify knowledge and training gaps within the Residential Connectivity Sales Specialist team and develop plans to address them.
• Be familiar with reporting and analytics necessary to drive and support business decisions.
• Collaborate with other departments and support teams to achieve goals and objectives.   
• Work allocated will consist of approximately 60% fieldwork and 40% office work.
• Coach to and follow Charter’s Sales Process.
• Communicate territory assignments to Residential Connectivity Sales Specialists.
• Monitor the payroll process and ensure timely and accurate approval of all commission payments.
• Handle employee relation issues, including performance appraisals, coaching, and training.
• Completes administrative tasks related to all sales activities and ensures their team does the same.
• Has a detailed understanding of Charters product offerings and value proposition in the markets they sell in.
• Maintains current, in-depth knowledge of the marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional.
• Prepares reports as needed.
• Perform other duties as requested by leadership.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand the English Language.
• Excellent communication, interpersonal and organizational skills
• Possess strong technical and computer skills
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
• Ability to work outside for extended periods in any season and/or during inclement weather
• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
• Must be able to work non-traditional work hours such as evenings and weekends
• Valid driver´s license, satisfactory driving record within Company required standards, and auto insurance
• Ability to complete documentation accurately.

Required Education

• Bachelor´s degree in business or marketing, or equivalent work experience.

Required Related Work Experience and Number of Years

• 2+ years of Outside Sales or related work experience.

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

• Knowledge of Direct Sales practices
• Experience with consumer education of products and services
• Knowledge of cable or telecommunications services

Preferred Related Work Experience and Number of Years

• Sales Supervisory experience preferred - 0.5+

WORKING CONDITIONS

• Field and Office environment
• Outside field environment with exposure to inclement weather
• Travel as required

Responsible for understanding the overall user experience strategy and crafting business cases in order to align Spectrum Community Solutions (SCS) and the greater Charter enterprise. This role will focus on defining cross-functional requirements and developing Spectrum Community Solution’s customer experiences to meet evolving bulk customer needs and business opportunities. In collaboration with Marketing, Operations, IT, and Engineering, the Customer Experience Manager will execute approved plans to deliver industry leading customer experiences.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to implement Community Solutions customer experience strategies that simplify and enhance their experiences with SCS tools and products.
• Operate as subject matter expert (SME) for the SCS user group. Knowledge of how to be the voice of the customer, waterfall and agile methodologies, and the community (Bulk) industries best practices in the project development process specific to entertainment and account setup/management user experiences.
• Strategize and assist on the prioritized bulk Tenant customer experience & feature roadmap.
• Gather information through data and current user experiences and translate high-level process goals into specific sub-processes with appropriate documentation; develop communication plans for stakeholders and cross-functional teams (e.g., process flows, user flows, use cases).
• Support the development and communication of customer improvement strategies dependent on new services/features to drive financial results.
• Partner cross-functionally with IT Engineering, Architecture, Product, Experience Management peers, marketing stakeholders and key market areas on implementing strategy.
• Identify deliverables needed from L&D & Marketing to support customer experience projects and drive delivery and execution of those deliverables (e.g., milestone or high level project plan managed through cross-functional meetings to drive project timelines and delivery of the final project).
• Lead project launches and customer experience enhancements across the SCS portfolio, including working cross-functionally with Engineering, Marketing and Operations divisions within Charter and partnering with Product and Business Integration to develop, test, and launch new customer capabilities and features.
• Manage effective communication with all stakeholders.

#LI-swd74

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Ability and eagerness to learn from a new environment and make an impact quickly

• Ability to manage and foster change

• Ability to work with large, cross-functional teams in order to achieve business goals and results

• Ability to listen to multiple points of view and synthesize against goals for recommendations
• Ability to handle multiple projects and tasks
 Proficient with Word, Excel, PowerPoint 

• Proven organizational and office management skills
• Demonstrated analytical skills

Required Education

• BA/BS technical degree related to the telecommunications field or

  equivalent experience

Required Related Work Experience and Number of Years

• Customer experience or product development/management 2+ years
• Cable/telecommunications/software/online services 2+ years

PREFERRED QUALIFICATIONS

• Preferred Related Work Experience and Number of Years
• Software development
• Office / home networking
• Multi-family industry experience

WORKING CONDITIONS

• Office environment
• Limited travel

Part of Charter Communications, Spectrum News is made up of over 30 hyper-local news and regional sports networks dedicated to producing original, unbiased, and high-quality content. We use innovative journalistic approaches, backed by comprehensive research, to engage and inform viewers on the most essential news, issues, and events taking place in their communities.

Beyond TV news distribution, our newsrooms publish via the Spectrum News app and connected television. We’re committed to providing viewers with 24-hour news—no matter how, when, and where they want it. Check out all the ways we share news on the Spectrum News Mobile App.

BE PART OF THE CONNECTION

In your role as a Multimedia Journalist (MMJ), you’ll get to the heart of every story by talking to members of your community. Our MMJs are enterprising storytellers who uncover perspectives that might otherwise go unreported. From pitching to writing, shooting, interviewing, and editing, you’ll take ownership of each step of the storytelling process and hone a wide range of skills. You’ll also be part of a collaborative team that creates compelling, timely, and accurate coverage to connect with viewers across traditional and digital platforms.

WHAT OUR MULTIMEDIA JOURNALISTS ENJOY MOST

• Connecting with your neighbors as you dig into the issues that matter to your local community
• Telling stories across platforms including TV, connected television, and digital
• Working with flexible deadlines and a supportive community to maintain a work-life balance

As a part of Spectrum News, you’re creative, highly technical, and ready to bring your community’s stories to life in our newsroom. You value accuracy and want to leverage your curiosity and storytelling abilities to share inspiring news across multiple platforms. Each day is fast paced in a constantly evolving work environment with new stories to tell and perspectives to uncover. If you’re a nimble, passionate team player, you’ll find a home on our team.

WHAT YOU’LL BRING TO SPECTRUM NEWS

Required Qualifications

• Experience: Television news reporting - 3+ years
• Education: Bachelor’s degree in Broadcast Journalism, Communications, or related field; or comparable television work experience
• Technical Skills: Ability to shoot videos, understanding of video editing software, and utilize social media effectively
• Skills: Ability to communicate effectively on camera and through writing and verbal expression
• Abilities: An innate curiosity and a sense of urgency when it comes to creating compelling stories, lifting and carrying up to 30 pounds
• Travel Ability: Must be open to travel to discover the important stories in your neighborhood and willing to interact with the community
• Schedule: Ability to work under time pressure deadlines and willing and able to work different shifts or longer shifts due to "breaking news" and severe weather emergencies, ability work weekends and holidays
• Valid driver's license for authorized driving in the state of residence

Preferred Qualifications

• Experience working in a 24-hour news channel

Working Conditions

• Work inside in a climate-controlled environment and outside throughout the year and may be subjected to various weather conditions that could include extreme heat or cold conditions

#LI-TE1

This position is responsible for management of the operational aspects of Customer Service and support. This position is responsible for the coaching and development of a team of supervisors in a fast-paced, dynamic call center environment. The manager is accountable for meeting and exceeding departmental and call center goals.

This position is responsible for the management of customer service staff including all activities that contribute to ensuring customers receive the best service possible.

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork.
• Actively and consistently support all efforts to simplify and enhance the customer and employee experience.
• Effectively lead a team of supervisors utilizing management skills including, but not limited to, time management, financial management, planning, communication, delegation and organizational skills.
• Monitor individual and team performance to ensure performance and quality standards are met or exceeded.
• Manage call center floor activity including monitoring staffing levels, efficiency and service levels and outages/service interruptions. Escalate rep and customer impacting issues appropriately.
• Ensures departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching.
• Ensure all Supervisors and Call Center Reps are trained on an ongoing basis.
• Provide regular reporting of key performance initiatives to the site leader of the Call Center Operations.
• Hire, evaluate, coach and counsel employees in the performance of their duties.
• Establish and maintain interdepartmental relationships and communications to ensure alignment on all business initiatives and desktop tool effectiveness.
• Develop staff to be more effective in their roles by providing ongoing coaching, performance reviews and on-the-job training.
• Make decisions and implement change to improve processes and customer experiences utilizing root cause analysis and data trends.
• Facilitate open communications between representatives, supervisors, peers, departments, systems and region.
• Ensure all call center operational tools are effective on an ongoing basis, including desktop configurations, call routing/handling, CSG (ACSR) access, etc.
• Develop and interpret internal reporting to effectively manage the business.
• Lead projects utilizing effective project management skills.
• Motivate and inspire others to action utilizing effective leadership skills including problem solving, team development.
• Manage department personnel issues including performance reviews, counseling and progressive disciplinary actions as needed.
• Perform other duties as requested by management

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Ability to hire, evaluate, coach and counsel direct reports regularly in the performance of their duties
• Ability to act with honesty and integrity Ability to communicate verbally and in writing in a clear and straightforward manner
• Ability to prioritize and organize effectively Ability to supervise and motivate others
• Ability to use personal computer and software applications (i.e. word processing, spreadsheet, cable billing system, etc.)
• Ability to manage projects
• Knowledge of all functions and related tasks in the area of customer relations
• Knowledge of applicable products and services
• Knowledge of general accounting and billing procedures

Required Education

• Bachelor's degree in business or related field (MBA preferred); or equivalent experience

Required Related Work Experience and Number of Years

• Customer service/call center experience - 7-10
• Supervisory/management experience - 5+

WORKING CONDITIONS

• Office environment
• Exposure to moderate noise level
• Travel may be required
• Hours may vary - 2nd shift - on call availability 

Physical Requirements

Good vision, including peripheral, and ability to adjust focus

SPECTRUM CONNECTS YOU TO MORE

• Tools + Tech: Work with innovative, customer service technology and information systems
• Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Total Rewards: Our comprehensive benefits are among the best in the industry

Apply now, connect a friend to this opportunity or sign up for job alerts!

The advertising sales arm of Spectrum, Spectrum Reach, offers best in class premium video solutions to business owners and advertising agencies nationwide.

Spectrum Reach has an exciting opportunity with our In Market Sales Team as an Account Executive to grow our sales, evangelize Spectrum Reach Media Solutions and expand awareness of Spectrum Reach’s offering to advertisers. As an Account Executive, you will lead all sales and client management responsibilities of your book of business. You will be responsible for driving revenue through a combination of account management and proactive selling of our data-driven media solutions. 

WHAT OUR ADVERTISING ACCOUNT EXECUTIVES ENJOY MOST 

• Achieve sales and strategic goals
• Cultivate and nurture connections with brands and marketing/advertising agencies
• Recognize business challenges that Spectrum Reach’s media solutions can address; connect solutions with business challenges
• Oversee sales forecasting and reporting for your Book of Business
• Communicate effectively with external partners, clients, and internal stakeholders with the ability to adapt your style and delivery to many levels of technical expertise
• Deliver client results that earn repeat business

We’re an enthusiastic team with a culture of excellence. On any given day, you’ll find yourself in the office managing accounts, in the field prospecting, or cultivating connections with clients who advertise across our networks.

WHAT YOU’LL BRING TO SPECTRUM REACH

Required Qualifications

• Proven track record of exceeding revenue expectations
• 3+ years of sales with ideally 2+ years of progressive sales experience in Digital advertising (preferably CTV), insertion order media and/or managed services to marketing decision-makers with brands and/or independent ad agencies
• Ability to use data in the development and sale of a media strategy
• Adept at presenting complex solutions in a simple, easy to understand manner
• Understanding of the media landscape and evolving dynamics of advertising within it
• Familiarity of the Adtech ecosystem including ad network, ad exchange, SEM platform, DSP, SSP, and other online advertising technology
• Strong presentation skills with the ability to speak with C-level clients; confident in negotiating
• Local and regional travel; valid driver’s license and safe driving record

Preferred Qualifications

• Accustomed to building processes to hold yourself accountable to goals; own your day
• Knowledge of Salesforce
• Ability to succeed in a fast-paced, rapidly changing environment while maintaining high levels of client relationships and business excellence
• Knowledge of media research & planning tools (ie Strata, ComScore, Nielsen, GA4, etc.)
• Passionate about the convergence of entertainment, technology, and data that is fueling new opportunities for Spectrum Reach and our customers.

* In addition to base pay, this position has a commission earnings target starting at $39,000.

The advertising sales arm of Spectrum, Spectrum Reach, offers best in class premium video solutions to business owners and advertising agencies nationwide.

Spectrum Reach has an exciting opportunity with our In Market Sales Team as an Account Executive to grow our sales, evangelize Spectrum Reach Media Solutions and expand awareness of Spectrum Reach’s offering to advertisers. As an Account Executive, you will lead all sales and client management responsibilities of your book of business. You will be responsible for driving revenue through a combination of account management and proactive selling of our data-driven media solutions. 

WHAT OUR ADVERTISING ACCOUNT EXECUTIVES ENJOY MOST 

• Achieve sales and strategic goals
• Cultivate and nurture connections with brands and marketing/advertising agencies
• Recognize business challenges that Spectrum Reach’s media solutions can address; connect solutions with business challenges
• Oversee sales forecasting and reporting for your Book of Business
• Communicate effectively with external partners, clients, and internal stakeholders with the ability to adapt your style and delivery to many levels of technical expertise
• Deliver client results that earn repeat business

We’re an enthusiastic team with a culture of excellence. On any given day, you’ll find yourself in the office managing accounts, in the field prospecting, or cultivating connections with clients who advertise across our networks.

* In addition to base pay, this position has a commission earnings target starting at $49,000.

WHAT YOU’LL BRING TO SPECTRUM REACH

Required Qualifications

• Proven track record of exceeding revenue expectations
• 3+ years of sales with ideally 2+ years of progressive sales experience in Digital advertising (preferably CTV), insertion order media and/or managed services to marketing decision-makers with brands and/or independent ad agencies
• Ability to use data in the development and sale of a media strategy
• Adept at presenting complex solutions in a simple, easy to understand manner
• Understanding of the media landscape and evolving dynamics of advertising within it
• Familiarity of the Adtech ecosystem including ad network, ad exchange, SEM platform, DSP, SSP, and other online advertising technology
• Strong presentation skills with the ability to speak with C-level clients; confident in negotiating
• Local and regional travel; valid driver’s license and safe driving record

Preferred Qualifications

• Accustomed to building processes to hold yourself accountable to goals; own your day
• Knowledge of Salesforce
• Ability to succeed in a fast-paced, rapidly changing environment while maintaining high levels of client relationships and business excellence
• Knowledge of media research & planning tools (ie Strata, ComScore, Nielsen, GA4, etc.)
• Passionate about the convergence of entertainment, technology, and data that is fueling new opportunities for Spectrum Reach and our customers.

The advertising sales arm of Spectrum, Spectrum Reach, offers best in class premium video solutions to business owners and advertising agencies nationwide.

Spectrum Reach has an exciting opportunity with our In Market Sales Team as an Account Executive to grow our sales, evangelize Spectrum Reach Media Solutions and expand awareness of Spectrum Reach’s offering to advertisers. As an Account Executive, you will lead all sales and client management responsibilities of your book of business. You will be responsible for driving revenue through a combination of account management and proactive selling of our data-driven media solutions. 

WHAT OUR ADVERTISING ACCOUNT EXECUTIVES ENJOY MOST 

• Achieve sales and strategic goals
• Cultivate and nurture connections with brands and marketing/advertising agencies
• Recognize business challenges that Spectrum Reach’s media solutions can address; connect solutions with business challenges
• Oversee sales forecasting and reporting for your Book of Business
• Communicate effectively with external partners, clients, and internal stakeholders with the ability to adapt your style and delivery to many levels of technical expertise
• Deliver client results that earn repeat business

We’re an enthusiastic team with a culture of excellence. On any given day, you’ll find yourself in the office managing accounts, in the field prospecting, or cultivating connections with clients who advertise across our networks.

WHAT YOU’LL BRING TO SPECTRUM REACH

Required Qualifications

• Proven track record of exceeding revenue expectations
• 3+ years of sales with ideally 2+ years of progressive sales experience in Digital advertising (preferably CTV), insertion order media and/or managed services to marketing decision-makers with brands and/or independent ad agencies
• Ability to use data in the development and sale of a media strategy
• Adept at presenting complex solutions in a simple, easy to understand manner
• Understanding of the media landscape and evolving dynamics of advertising within it
• Familiarity of the Adtech ecosystem including ad network, ad exchange, SEM platform, DSP, SSP, and other online advertising technology
• Strong presentation skills with the ability to speak with C-level clients; confident in negotiating
• Local and regional travel; valid driver’s license and safe driving record

Preferred Qualifications

• Accustomed to building processes to hold yourself accountable to goals; own your day
• Knowledge of Salesforce
• Ability to succeed in a fast-paced, rapidly changing environment while maintaining high levels of client relationships and business excellence
• Knowledge of media research & planning tools (ie Strata, ComScore, Nielsen, GA4, etc.)
• Passionate about the convergence of entertainment, technology, and data that is fueling new opportunities for Spectrum Reach and our customers.

* In addition to base pay, this position has a commission earnings target starting at $35,000.

Our Retail Sales team powers more than 700 store locations that serve our communities and customers. We support them by offering state-of-the-art solutions including Spectrum Internet®, mobile, TV and voice.  

As a Retail Store Manager you can expect to inspire your team, sharing your subject-matter expertise while cultivating creativity within an incentive based work environment. Your efforts will positively impact your community by expanding customer access to Spectrum’s leading services.  

WHAT OUR RETAIL STORE MANAGERS ENJOY MOST

• Collaborating with peers to build high preforming teams through best practice sharing.
• Coaching and developing sales reps to reach their personal and professional goals.
• Ensuring store success by building positive customer relationships while utilizing probing techniques to overcome obstacles.
• Communicating with customers in a retail setting, delivering a positive company image while exceeding operational metrics.

You will be supported by experienced territory management, a performance-driven culture, training, and career development opportunities. This team is collaborative and inclusive, actively building each other up and celebrating each-others’ successes.

WHAT YOU’LL BRING TO SPECTRUM

 Required Qualifications

• Experience: 3-5 years of sales and customer service experience
  • Working inside a retail store environment
  • High level of comfort with personal technology
• Technical skills: Intermediate knowledge of software programs, including Excel, Word, and PowerPoint.
• Abilities: Lift up to 35 lbs. and stand for prolonged periods of time.
• Schedule: Travel and flexibility to support store hours as business needs dictate.
•  

Preferred Qualifications

• Education: Bachelor’s Degree or equivalent work experience
• Management experience - 1+ years
• Telecommunications/wireless experience - 1-3 years

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
• Competitive Pay: Reap the rewards of crushing sales targets with generous commissions, base salary and lucrative incentives
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
• Total Rewards: See all the ways we invest in you—at work and in life

Apply now, connect a friend to this opportunity or sign up for job alerts!

#LI-TH

As a professional Billing Chat Agent in our Customer Operations business unit, you will use your computer, written communication skills, multi-tasking, and problem-solving skills to nurture and grow trusting customer relationships with every interaction. Every day, you’ll have the opportunity to make a positive difference for our subscribers and the company.

WHAT OUR CHAT BILLING AGENTS ENJOY MOST

• Interacting with customers through our web-based chat platform
• Learning about our products and services to provide knowledgeable customer service
• Thoughtfully handling questions and concerns related to billing and payment questions, rate and fee inquiries, order processing, account updates, subscriber complaints, and more
• Representing a Fortune 100 company and being the written voice of Spectrum
• Taking pride in upholding positive relationships and creating best-in-class customer experiences

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office using computer information systems, resolving questions, and maintaining customer accounts. If you enjoy being on a computer and having variety in your work, you’ll thrive inside our customer-centric environment.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English and Spanish

Preferred Qualifications

• Experience: 1+ year previous customer service experience; experience in cable or telecommunications call centers
• Technical Skills: MS Office and personal computer skills
• Skills: Communication, dependability, multi-tasking, typing, customer service
• Abilities: Problem-solving, critical thinking, attention to detail, resilient

Part of Charter Communications, Spectrum News is made up of over 30 hyper-local news and regional sports networks dedicated to producing original, unbiased, and high-quality content. We use innovative journalistic approaches, backed by comprehensive research, to engage and inform viewers on the most essential news, issues, and events taking place in their communities.

Beyond TV news distribution, our newsrooms publish via the Spectrum News app and connected television. We’re committed to providing viewers with 24-hour news—no matter how, when, and where they want it. Check out all the ways we share news on the Spectrum News Mobile App.

BE PART OF THE CONNECTION

In your role as a Multimedia Journalist (MMJ), you’ll get to the heart of every story by talking to members of your community. Our MMJs are enterprising storytellers who uncover perspectives that might otherwise go unreported. From pitching to writing, shooting, interviewing, and editing, you’ll take ownership of each step of the storytelling process and hone a wide range of skills. You’ll also be part of a collaborative team that creates compelling, timely, and accurate coverage to connect with viewers across traditional and digital platforms.

WHAT OUR MULTIMEDIA JOURNALISTS ENJOY MOST

• Connecting with your neighbors as you dig into the issues that matter to your local community
• Telling stories across platforms including TV, connected television, and digital
• Working with flexible deadlines and a supportive community to maintain a work-life balance

As a part of Spectrum News, you’re creative, highly technical, and ready to bring your community’s stories to life in our newsroom. You value accuracy and want to leverage your curiosity and storytelling abilities to share inspiring news across multiple platforms. Each day is fast paced in a constantly evolving work environment with new stories to tell and perspectives to uncover. If you’re a nimble, passionate team player, you’ll find a home on our team.

WHAT YOU’LL BRING TO SPECTRUM NEWS

Required Qualifications

• Experience: Television news reporting - 3+ years
• Education: Bachelor’s degree in Broadcast Journalism, Communications, or related field; or comparable television work experience
• Technical Skills: Ability to shoot videos, understanding of video editing software, and utilize social media effectively
• Skills: Ability to communicate effectively on camera and through writing and verbal expression
• Abilities: An innate curiosity and a sense of urgency when it comes to creating compelling stories, lifting and carrying up to 30 pounds
• Travel Ability: Must be open to travel to discover the important stories in your neighborhood and willing to interact with the community
• Schedule: Ability to work under time pressure deadlines and willing and able to work different shifts or longer shifts due to "breaking news" and severe weather emergencies, ability work weekends and holidays
• Valid driver's license for authorized driving in the state of residence

Preferred Qualifications

• Experience working in a 24-hour news channel

Working Conditions

• Work inside in a climate-controlled environment and outside throughout the year and may be subjected to various weather conditions that could include extreme heat or cold conditions

#LI-TE1